Customer Support for Online Video Streaming Platform
2 meses atrás
Embrace the future
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
You can see the details below and we would be happy to address any questions you might have.
You will be handling Customers queries via phone, e-mail and chat identifying the client's problem and troubleshooting to find the solution.
REQUIREMENTS
- At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
- Good communication skills, both verbal and oral
- Excellent native level written and spoken communication skills in the language of support
- Proactive attitude and strong team-spirit
- Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
- Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
- Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
- Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
RESPONSIBILITIES
- You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
- Provide general and technical support to customers who use any of our client's paid products
- Escalate complex problems according to defined procedures
OUR OFFER
- Pleasant and inspiring working atmosphere
- Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
- Professional development and clear career path
- Training & development opportunities
- Competitive salary & relocation allowance*
*Relocation applicable only for international candidates joining us from abroad.
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroSwedish speaking User Support Advisor for online video streaming platform Role: Swedish speaking User Support Advisor for online video streaming platform Salary: 16k per year + lagnuage bonus of 2460 Euros Contract:12m Hours of work: operational hours are 24/7 The Company Our client is an American, fortune 500 multinational a corporation that provides IT...
-
Customer Support for Online Video Streaming platform
2 meses atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Customer Support for Online Video Streaming platform
3 semanas atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
B2B Customer Support for Online Video Streaming platform
2 meses atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroLatvian speaking User Support Advisor for online video streaming platform Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroFrench speaking User Support Advisor for online video streaming platform Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroSwedish speaking User Support Advisor for online video streaming platform Role: Swedish speaking User Support Advisor for online video streaming platformSalary: 16k per year + lagnuage bonus of 2460 EurosContract: 12mHours of work: operational hours are 24/7The Company Our client is an American, fortune 500 multinational a corporation that provides IT...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroFinnish speaking User Support Advisor for online video streaming platform Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroLithuanian speaking User Support Advisor for online video streaming platform Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroGerman speaking User Support Advisor for online video streaming platform Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this...
-
Lisboa, Lisboa, Portugal Talingual Tempo inteiroFrench speaking User Support Advisor for online video streaming platform Recently we have seen an increasing trend of streaming companies and websites taking viewers from classical TV into new services and devices. Are you ready to join this exciting journey with the best-loved video streaming website in the world? If so, then get in touch to discuss this...
-
Customer Support for Online Video Streaming
1 semana atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services- the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
B2C Customer Support for Online Video Streaming platform
3 semanas atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
B2C Customer Support for Online Video Streaming platform
2 meses atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the future Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
B2b Customer Support for Online Video Streaming
1 semana atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Customer Support for Online Video Streaming platform
2 meses atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Customer Support for Online Video Streaming platform
3 semanas atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Customer Support for Online Video Streaming platform
3 semanas atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Customer Support for Online Video Streaming platform
2 meses atrás
Lisboa, Lisboa, Portugal Cognizant Technology Solutions Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
-
Customer Support for Online Video Streaming
1 semana atrás
Lisboa, Lisboa, Portugal Cognizant Tempo inteiroEmbrace the futureRecently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel...
