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IT Customer Solutions Specialist
3 meses atrás
Randstad operates in Portugal and in the world as a leader in the human resources area for several business sectors.
Technologies area works exclusively the IT & Telecom sector, providing unique professional development opportunities.
We are looking for a temporary (minimum 1 year), fulltime resource. The position is onsite at the client facility, with a mid-term option working parttime from home (hybrid work schedule).
You will work with a team of professionals, providing solutions to customers for shipping, rating and tracking. You will work with the customer on online shipping solutions and integrated systems, you are consulting with the customer and their IT partners, you support the setup and troubleshoot when there is an issue.
responsabilidades chave
JOB PURPOSE: Acts as a technical expert on complex and specialist subject(s);
Supports management with the analysis, interpretation and application of complex information, contributing to the achievement of divisional and corporate goals;
Supports or leads projects by applying area of expertise.
RESEARCH AND ANALYSIS: Sources data and information from internal or external subject matter experts as required;
Conducts systematic in-depth research and analysis into issues of varying complexity within area of technical specialism;
Initiates, defines and leads the development and communication of effective reports to key stakeholders, including senior/executive management.
TECHNICAL EXPERTISE: Develops and maintains expert knowledge in relevant Company principles, processes, tools and best practices; current and forthcoming external requirements (can include International, Regional or Local regulations) and current/emerging market trends and practices within area of expertise;
Provides expert advice proactively and on request, which may include advising on appropriate solution for complex or unique issues.
PLANNING: Identifies and develops goals, which may include forecasts, relating to business initiatives and projects within remit in alignment with divisional and corporate goals;
Demonstrates understanding of factors influencing goal achievement communicates to key stakeholders and secures commitment;
May develop and present business or project plans to management;
Contributes to the review of business cases/plans.
PROCESSES AND PROCEDURES: Designs process improvements, systems developments or the implementation of best practice within
area of expertise. May be involved in supporting management in the completion of processes within area of expertise.
PROJECT MANAGEMENT: Leads projects and initiatives, which may be cross functional and involve internal and external experts;
Completes post-implementation review to identify lessons learned and recommend corrective actions.
ALIGNMENTS: Builds and develops effective relationships with key stakeholders, including externally, in order to influence optimal business decisions. May act as local point of contact for corporate level or represent the company in external organizations.
competências
We expect that you:
Have regular contact with customer users/management in English (and French desired);
Support peers within department and develop solutions together;
Deliver training to internal and external customers;
Initiate and lead projects, including cross functional projects;
Support customers during all phases of solution development;
Provide production support and troubleshooting.
principais benefícios
Remuneration conditions according to the experience and demonstrated knowledge;
Work in a multicultural environment;
Work in an environment of constant technological innovation.
