Senior Application Support Engineer

2 meses atrás

Porto, Porto, Portugal Kwan Tempo inteiro

At KWAN, we don't just offer jobs - we provide platforms for growth, harnessing your unique skills, passions, and professional background to place you in a project that lets your talents shine.


But we don't stop there:

we provide continuous support throughout your career journey, collaborating and evolving together, constructing a brighter future one step at a time.

Currently, we are seeking an application support engineer who's interested in working with CRM as Salesforce or/and Adobe Campaign.

Responsibilities:
Participate in projects under the direction of the Project Director and/or Project Manager in the construction and production phases of application and infrastructure evolutions;
Ensure availability of technical resources;
Analyze and correct incidents at levels 2 and 3;
Actively participate in the production and software development processes in collaboration with the operator publishers and provide operational support to the project teams;
Implement technical solutions for incident resolution. Perform diagnostics to identify causes of malfunction, propose and implement patches and "backup" solutions;
Maintain information system applications in operational condition for quality, productivity and security;
Analyze the operational risks and customer impacts of its area of responsibility;
Manage environments (definition of needs, validation of development and acceptance environments, monitoring);
Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering the implementation and ensuring the required level of quality);
Participate in defining usability requirements in their area of responsibility and, where appropriate, interface experts in other areas and manage interactions with suppliers;
Define standards and rules for the proper management of operating systems and systematically check their application (IT security, quality, etc.);
Contribute to the reliability, security and optimization of security in its area of responsibility;
Propose innovative solutions to improve the performance of its field of activity;

Ensure the right level of quality of service in accordance with the requirements of service contracts (SLAs) in their area of responsibility.


Requirements:
At least 5 years of experience with Linux, monitoring tools (ideally Zabbix), scheduling tools (ideally VTOM or Control-M), scripting (Shell, Python), Adobe Campaign;
Knowledge on Mulesoft's Salesforce Customer and API Management cloud solutions is a plus;
Fluent level of english, french is a plus;
Available for on-call.

Offer:

Empowering Work Culture:
Immerse yourself in a supportive, safe, and respectful work environment where every voice matters.

Tailored Career Advancement:
Leverage our comprehensive career development program, structured meticulously to fuel your professional growth.

Flexibility First:

As a Remote-First Company, we prioritize work-life balance, offering the convenience of working from anywhere, empowering you to create your perfect workday.


Continuous Learning:

Engage in a variety of tech meetups and webinars, designed to keep you at the forefront of the industry.


Community and Fun:
Participate in exciting company events, from movie nights and trivia games to dinners and our annual summer gathering. We believe in work-life integration and encourage team-building and networking.

Celebrating You:

From a special Welcome Kit during your first weeks to a gift on your company anniversary, we constantly recognize your contributions and celebrate your milestones.


Seamless Relocation:
For our international hires, we offer a comprehensive relocation package and visa sponsorship to ensure a smooth transition.


If this offer resonates with your career aspirations and you're ready to embrace an exciting new challenge, we encourage you to seize this opportunity.

Apply fearlessly by sending your resume to Let us together shape the future of tech

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