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Customer Relations
4 semanas atrás
O nosso cliente é uma referência no mercado imobiliário, pelas suas propriedades de luxo e de alta qualidade. Está neste momento a recrutar um Customer Relations & Experience
responsabilidades chave
Receção, processamento e acompanhamento de pedido relativos à compra de imóveis;
Participação na assinatura de contratos de promessa compra e venda;
Garantir uma comunicação eficiente entre clientes e todos os departamentos da empresa;
Facilitar o processo de assistência de garantia pós-venda;
Receber e resolver reclamações dos clientes de maneira eficiente;
Fornecer orientação aos clientes sobre os processos e procedimentos da empresa..
competências
Formação superior;
Experiência mínima de 2 anos em funções de customer service/atendimento ao cliente, preferencialmente com experiência em suporte pós-venda
Bons conhecimentos da lingua inglesa;
Facilidade em relacionar-se com diferentes equipas.
Capacidade de antecipar as necessidades dos clientes.
Capacidade de comunicar informações complexas de maneira clara e compreensível;
Facilidade de expressão oral e escrita;
Bons conhecimentos de informática na ótica do utilizador;
Rigor na execução das tarefas, sentido de responsabilidade, assiduidade e pontualidade.
Capacidade de organização e planeamento;
Facilidade em lidar com stress e prazos apertados.
principais benefíciosContrato direto com uma empresa sólida e em crescimento;
Subsidio de alimentação em cartão + Seguro de saúde;
Ferramentas de trabalho (computador + telemóvel);
Regime presencial, com flexibilidade.
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