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Customer Success Assistant
4 semanas atrás
19 years of experience in hospitality technology
Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers.
Our technology solutions serve more than 536,420 rooms worldwide – in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels.
We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.
We are looking for a Customer Success Assistant to be part of our Mobile team, Nonius's Business Unit dedicated to Mobile Apps for Hotels.
It's a great opportunity to actively engage with our clients in the hotel industry to support them, helping them reach their goals and broaden/deepen our relationship with them.
This position is based in the city of Lisbon in Portugal.
Responsibilities
Ensure the continued success of the Nonius products on the client
Ensure high levels of customer satisfaction
New client on-boarding and project implementation coordination
Daily communication and relationship with customers to engage and guide them
Analyse performance of the product usage and return of investment and send this information to customers on a monthly basis
Monitoring of customer's contracts renewal and promote up-sell of new functionalities and/or renew the contracts with longer term
Product demos / Customer training
TIER1 Product support:
answering support calls and reply to emails and resolve the issues or pursue resolution inside the Teams
Product maintenance:
publish and update client APPs in the stores (google and apple
Must Have
We are looking for smart, good spirit, talented people
Degree in Sales, Business, Social Sciences, Marketing, or similar;
Experience with customer service;
Fluent in portuguese and english (spoken and written);
Excited about immersing yourself in the world of technology, customer success and sales operations;
Ability to work under pressure to achieve goals in a reactive environment;
Empathy towards helping customers and ability to manage the customer expectations;
Creative, resourceful, detail-oriented and highly organized.
Nice to have
Experience in hospitality
Additional languages
What's great in the job?
Great team of smart people, in a friendly and open culture
Real responsibilities and autonomy
Expand your knowledge of various countries and regions
Great career opportunity in a fast-evolving Technology company
Contribute to the greater experience of millions of Travellers around the World
Please send us your CV to @
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