Technical Support client with Dutch
Há 1 mês
Location:
Oriente – Lisbon
Company:
American IT company.
Its flagship product is their search engine, and its declared mission - 'to organize the world's information resources so that they become widely available and useful for everyone." We are looking for Dutch speaking employees for our team in Lisbon to support our customers.
Project startsYour tasks:
- Ability to assist users with Pre-Sales, General Inquiries, and technical support issues via phone, email, chat, social messaging channels (as assigned)
- Ability to adapt the brand's voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social, forums, ecommerce reviews)channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
- Respond to inbound customer requests , document relevant case information
Our expectations:
- EU citizenship or a residence permit in Portugal
- You speak native Dutch (C2)
- You speak English (B2)
- You are living in Lisbon or ready to move there
- You like interacting with people
We offer:
Full time employment [Shedules:
Monday to Friday 8:00 – 20:00 (Rotational) Saturday to Sunday – 8 am to 5 pm (40h per week)]
- Work in the company office in Lisbon – Oriente
- 6 months fixed-term contract with possibility of extension
- Online hiring proces
- Meal allowance 7.23 € NET per day
- Flight ticket reimbursement after 6 months
- Possibility of accommodation in a company - owned apartment
- Free Health Insurance after 6 months
We look forward to you
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