![Reloading](https://contents.bebee.com/companies/pt/reloading/avatar-VXelr.png)
End user support
4 semanas atrás
We are looking for a End user support.
Hybrid
Location:
Maia, PT
About us:
Reloading it's a trademark registered in 2014 (owned by Holding TR105) as a result of the achievements obtained since 2009 in training and consultancy services, with over 500 trainees and in collaboration with more than 30 national/international companies.
Areas of Activity:
- Business Analysis / Demand Management;
- Project Management;
- Service Management.
Portfolio:
Reloading's solution portfolio is divided into two areas that respond to the established offering model and are as follows:
Training:
All offerings always require a primary assessment to tailor Reloading's approach to the client. This process aims to adapt our offerings to the specific needs and requirements of each client.
Consultancy:
Consultancy is aimed at clients of an entrepreneurial nature.
Requirements:
- Excellent communication, empathy, patience, and the ability to explain technical concepts in simple terms to the user;
- General IT knowledge for user support;
- Experience in managing Active Directory, particularly in the creation and management of users and groups;
- Familiarity with basic cybersecurity principles (malware detection and removal, password management, identification of phishing and ransomware);
Experience in installation, configuration, diagnosis, and troubleshooting of:
○ Hardware (desktops, laptops, printers, and peripherals);
○ Operating systems (Windows 10+ and macOS), including image management processes;
○ Wired and wireless network connectivity;
○ Email clients (Outlook) and collaboration tools (Teams);
○ Remote support tools (Remote Help, Quick Assist);
Additional valued skills:
- Experience with ticketing tools (GLPI, Easyvista, ServiceNow, CA, etc.);
Familiarity with:
- Intune;
- Microsoft 365 services;
- Azure;
- PowerShell.
Please submit your application to @
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