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German Native Customer Advisor-Porto
Há 3 dias
Projekt: Mobile POS Lösungen
Standort: Vor Ort - Porto Office Park
Sprachen: Deutsch (C2) + Englisch (B2)
Vertragsart: 6 Monate Vertrag
Arbeitszeiten: Mo - So: 8:00 - 19:00 Uhr (Möglichkeit, die Spätschicht bis 21:00 Uhr zu verlängern); 8 Stunden pro Tag im Rotationssystem; 2 freie Tage im Rotationssystem
Aufgaben:
-Kundensupport für deutschsprachige Kunden per Telefon, E-Mail, Chat und soziale Medien
-Unterstützung von Händlern bei allen Fragen und Anfragen zu Produkt und Service
-Aktive Arbeit an der Prozessoptimierung zur Steigerung der Zufriedenheit der Händler
-Zusammenarbeit mit anderen Abteilungen, z.B. Vertrieb und Marketing
Profil des Kandidaten:
-Bevorzugte Erfahrung im Contact Center oder im Kundenservice
-Begeistert und versiert im Umgang mit Technologie (Verwendung von Smartphone, Tablet oder Computer)
-Ausgezeichnete Sprachkenntnisse in Deutsch und Italienisch, sicher im Sprechen und Schreiben in Englisch
-Lieben es zu kommunizieren, geduldig mit Kunden, gute Servicepriorität
-Neugierig und beharrlich bei der Problemlösung
-Organisiert und kann in stressigen Situationen ruhig bleiben
Must-have-Profil:
-EU-Bürgerschaft, portugiesische Aufenthaltsgenehmigung oder portugiesisches Interessensbekundungsschreiben
-Deutsch C2 + Gute Kenntnisse in Englisch (B2-Niveau)
-Abitur
-Serviceorientiert und kommunikativ, in der Lage, Kunden auf freundliche Weise auf Augenhöhe zu begegnen
-Flexibilität, um das rotierende Mehrschichtsystem abzudecken
-Selbstvertrauen im Umgang mit einem PC
-Bereitschaft, Fähigkeiten kontinuierlich zu erweitern
Vergütung:
-Grundgehalt (brutto): 14 Monate
-Sprachprämie (brutto): 12 Monate
-Skill-Zuschlag (brutto): 12 Monate
-Anwesenheitsprämie (brutto): 12 Monate
-Leistungsprämie (brutto): 12 Monate
-Mahlzeitenzuschuss: 6€/pro Arbeitstag (bezahlt in Form von Essenskarten)
Training:
-Dauer: 30 Kalendertage
-Zeitplan: Montag bis Freitag, zwischen 08:00 und 17:00 Uhr
-Trainingsgehalt: Wird noch bekannt gegeben
Bewerben Sie sich bitte mit Ihrem Lebenslauf an ---@--- mit dem Betreff 'Customer Advisor - Deutschsprachig'. Wir freuen uns auf Ihre Bewerbung
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