Waiter/Waitress - River Cruises

Há 2 dias

Lisboa, Lisboa, Portugal PeopleConquest - Recursos Humanos Tempo inteiro

PEOPLECONQUEST -RH a specialized cruise recruitment company is looking for RIVER CRUISES:

Waiter/Waitress- River Cruises

PURPOSE OF POSITION

To ensure a friendly and professional service in the restaurant, bar, lounge and the sundeck to the fullest satisfaction of our guests and in accordance with OUR CLIENT Standards and Operating Procedures.

YOUR PROFILE

  • Minimum High School diploma. Degree with hospitality focus in addition preferred
  • Minimum of 2 years previous experience required in an upscale cruise line or hotel of comparable size in the similar position in the scope of the bar operation
  • Fluent in English - must be able to address any kind of information in an adequate manner with excellent oral English communication skills
  • Must be able to deal correctly with confidential information and must be discrete
  • Must be well groomed and maintain impeccable hygiene standards
  • Extensive walking required and ability to stand on feet for a long time
  • Hours may vary based upon organizational needs and operational demands
  • Guest focused, service oriented, positive personality and professional appearance
  • Flexible and stress resistant, team player, shows commitment
  • Extensive wine – and bar knowledge

YOUR RESPONSIBILITIES

  • Professional welcoming and sales orientated service in restaurant, bar, lounge and on the sundeck
  • Fully responsible for the correct use of the MXP WOS (Wait Order System)
  • Operation of all SOP procedures according to company standards
  • Execution of all F&B activities including functions and special events as laid out by management
  • Quality control of the lunch setups in the restaurant and lounge
  • Ensuring highest level of cleanliness within restaurant, bar, pantry, lounge, sundeck in accordance with HACCP standards
  • Inventory according to company procedures, correct storage of stock; establishing of par levels
  • Preparation of opening and closing ships at start and end of season
  • Assistance in other departments upon instruction from supervisors (as required)
  • Active participation in onboard training programs
  • Luggage duty on embarkation and disembarkation day, and participation in loadings
  • Following the Wait Order System (WOS) procedures
  • Participate in the departmental "Daily Reunion"
  • Ability to effectively and professionally deal with internal & external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflict
  • Participating in the daily menu presentation
  • Teamwork
  • Outstanding flexibility: must be able to work different times of the day, under pressure and reflect at all times, even under difficult conditions, a positive can-do attitude and the best image of OUR CLIENT
  • Product Knowledge
  • Be fully proficient and knowledgeable about the F&B Operations, including but not limited to menu cycle, function sheets, wine menu, whisky menu, bar menu and suite amenity program
  • Become knowledgeable about all itinerary-related ports of call and shore excursions
  • Full knowledge of the daily program
  • Ensure excellent knowledge about the SSPB program
  • KPI Performance
  • Positively contribute in achieving / succeeding the KPI goals (quality and financial) for the Restaurant, and the entire Food and Beverage Department
  • Strong motivation to achieve the company goals and objectives
  • Security
  • Full knowledge about safety & security procedures
  • Participations in all training concerning safety & security, fire prevention, evacuation exercises as required by the company

GUIDELINES AND REGULATIONS

  • Implement SOP policies, procedures, standards, as laid out by the management.
  • Ensure appropriate appearance and clothing according to the updated grooming standards.

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