Customer Care Back Office

Há 1 mês


Lisboa, Lisboa, Portugal Integris-sistemas informáticos e documentação, lda Tempo inteiro
Procuramos pessoas com experiência em Gestão de Back Office para vaga em empresa na área do financiamento automóvel.

Função:

  • Gerir as operações diárias do back office, assegurando a qualidade e a exatidão das tarefas executadas face aos procedimentos definidos;
  • Contribuir para o desenvolvimento e manutenção de procedimentos eficazes de gestão de documentos, introdução de dados e outras atividades administrativas.
  • Assegurar a coordenação com os vários recursos externos para garantir o cumprimento dos prazos e das normas de qualidade.
  • Manter o controlo e o acompanhamento dos principais indicadores de desempenho do back office e propor melhorias para otimizar os processos.
  • Responder às perguntas e pedidos dos clientes relativos às suas dúvidas e gestão contratual de forma atempada e profissional, assegurando uma satisfação ótima.
  • Ajudar a identificar oportunidades de melhoria e apresentar recomendações com base nas necessidades e expectativas dos clientes finais.

Requisitos:

  • Experiência anterior em funções de back office e/ou de serviço ao cliente
  • Capacidade comprovada de gestão e coordenação de projetos
  • Excelentes capacidades de comunicação verbal e escrita
  • Capacidade de trabalhar de forma independente e em equipa
  • Grande atenção aos pormenores e capacidade de organização
  • Conhecimentos sólidos na utilização de ferramentas e sistemas de back office
  • Orientação para o cliente e forte capacidade de estabelecer relações
Estás à procura de uma nova experiência profissional e achas que tens o perfil indicado? Envia já o teu CV @

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