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French-speaking Customer Service Representative to Lisbon, Portugal
4 meses atrás
Join Our Client as a Customer Service Representative in Beautiful Lisbon
Are you a fluent French speaker passionate about providing excellent customer service? Come be part of our team in the lively city of Lisbon, working in a dynamic environment dedicated to supporting our customers.
About Our Client:
Our client is a prominent French organization specializing in Customer Experience Management and shared services for global markets. With a diverse team of 9,000 employees representing 82 nationalities, we deliver services in 35 languages across 64 markets. Recognized eight times by the Great Place to Work Institute and honored four times by Exame Magazine, our client is renowned as one of the premier employers in Portugal and a leader in its industry.
Responsibilities:
- Maintain expertise in our filters and tools.
- Familiarize yourself with gaming community and safety policy protocols.
- Stay informed about the pop culture, current events, and online trends in your language market.
- Assist local office/language market moderators.
- Handle moderation queues and instill confidence in the language moderation team.
- Offer pop culture and current events resources to market teams.
- Conduct workshops for local agents.
- Establish guidelines on pop culture and current events for agent reference.
- Support broader Trust & Safety initiatives.
Your Profile:
- Native-level fluency in French and a strong command of English.
- Open to working abroad (on-site in Lisbon).
- Exceptional communication and interpersonal abilities.
- Capable of managing confidential and sensitive data.
- Prior customer service experience (desirable).
Our Offer:
- Competitive salary with rotating shifts from Monday to Sunday.
- Accommodation in a client-owned apartment.
- Reimbursement for initial flight expenses.
- Annual flight back to your home country.
- Private health coverage.
- Free Portuguese language classes, water sports, soft trekking, and more.
- Global career opportunities in a diverse environment.
- Collaboration with industry leaders.
- Comprehensive training and onboarding phase.
- Abundant chances for career advancement within the organization.
Why Consider Relocating to Portugal?
Embrace Portugal's pleasant climate with sunny weather throughout the year. Explore the diverse regions, from the warm, arid south to the mild north. Lisbon and Porto offer exciting urban living with shopping, historical sites, and cultural richness, while the countryside features charming rural communities.
About us:
We are a leading multilingual recruitment specialist agency, bridging talent from various European countries with businesses globally. With a track record of 6 years, we have successfully placed over 5000 multilingual speakers in their desired roles with partners across 40 countries.
