Dutch-speaking Search Engine Advisor
2 meses atrás
Description
Are you a native Dutch speaker with a passion for providing top-quality customer support, and want to live in sunny Lisbon? The CompanyOur client is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing our client you will be part of a family of over 62,000 game-changers from more than 170 locations in 49 countries. You will work with an American manufacturer of smart home products including thermostats, smoke detectors, and security systems including smart doorbells and smart locks. Join our client and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide The RoleAs a Technical Support Advisor, you will bring your specialist skill set to solve with precision and efficiency emerging issues that customers may face. You will ensure excellent standards while enjoying every day on the job as you will share your passion for technology with both customers and colleagues. Given the dynamic nature of this job, you can develop your IT skills and advance your career at your own pace. The ResponsibilitiesRespond to inbound customer requests, document relevant case informationEnsure excellent customer satisfactionAssist users with Pre-Sales, General Inquiries, and technical support issues via phone/email/chat/social/social messaging channels (as assigned)Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documentedCollaborate with other technicians to resolve or properly close help ticketsManage an individual ticket queueResponsible to follow the direction of management and provide feedback About Multilingual Jobs WorldwideWe are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.
Requirements
The Ideal ProfileNative level Dutch, fluent EnglishExcellent writing and verbal communication skills to simplify technical language for non-technical usersPatience when communicating and solving issuesAbility to treat all data and personal information with utmost confidentialityInterest in the latest IT and tech-related trendsProactive, self-motivated approach and ability to work in a team
Offer
The Offer: Competitive wages (14 monthly payments per year)Performance bonusTransportation allowanceHealth insurance with a dental plan (after 6 months contract)Relocation package - shared accommodation and flight reimbursementOpportunities for career progression and possibilities for an international career through the International Mobility ProgramWork with a diverse environment with people from over 15 nationalitiesBenefit from our modern amenities, many discounts in local businesses, company parties and events and much moreWe promote inter-company mobility to work at any of our sites around the worldNew and modern offices in Lisbon
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