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Spanish-speaking Client Service Manager in Lisbon, Portugal
3 meses atrás
Description
Your Role & Responsibilities The Service Manager is the primary interface responsible for daily management of contract compliance and administrative responsibility of the governance process.Responsibilities * Conduct Service Management Reviews: In collaboration with key Client stakeholders, establish and maintain service management reviews to ensure Client's services and performance are aligned with the Customer's business plans* Coordinate regular contract reviews, capturing any areas for possible changes/updates and/or decision logs and providing these to the Account team for subsequent amendments/agreements/revisions.* Relationship Management* Maintain visibility of overall Customer health, ensuring regular reviews with key stakeholders to care for any red flag issues, benchmarking on future opportunities and overall compliance of the contract.* Manage Customer enablement duties such as provider portal overview, training, access requests and ongoing Customer needs* Operational / Performance Management* Manage Service Level assessment, reporting and conduct analysis on the trends and patterns; Provide the SLA reporting. Collaborate with service assurance, delivery, and finance for recommendations and service improvement plans, when warranted* Review Key Performance Indicators (KPIs) and provide action plans, when necessary.* In tandem with Operations and Service Delivery and the Customer, continue to seek areas for process enhancements, streamlining and driving improved performance collectively.* Identify ongoing benefits, opportunities, and innovation for continual service improvement* Provide accurate, timely, and professional reports to senior management for historical analysis, account status, and forecasting purposes* Provide best effort and cooperative spirit on special projects outside regular account responsibilities when/if requested* Participate in business meetings and general inputs in day-to-day improvementsQualifications & Experience Minimum Requirements* Bachelor's / Masters degree or equivalent in related field* Power Point, Excel, Outlook, Word, Microsoft TeamsProfessional Certifications * ITIL V3/v4 certification* CISCO CSMCompetencies/Skills * Communication Skills* Creativity and innovation* Adaptability & Flexibility* Vision and Strategy* Developing Others and Themselves* Organizational Awareness* Conceptual Thinking and Problem Solving* Action Management* Business Planning and Resource Management* Financial & Budgeting ManagementWhy Us * Permanent contract* Competitive salary* Private health and life insurance from day one in the company* Working hours: Monday to Friday* On-site Work Module* Meal allowance on card/voucher Multilingual Jobs Worldwide We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more. Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.
