Commercial Administrative Assistant
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Commercial Administrative Assistant (Back Office)
Location: Cascais, Portugal
Employment: Full-time, on-site
Industry: Ceramics
About TopCer
TopCer is a Portuguese manufacturer specialising in unglazed porcelain tiles. Our tiles combine durability and resistance to wear, frost and chemicals with slip-resistant options for demanding spaces. With a wide choice of sizes, shapes, textures and colours, we work with clients on architectural and design projects in Portugal and internationally.
The role
We are looking for a Commercial Administrative Assistant to join our back-office team in Cascais. You will support customers and colleagues throughout the sales process, helping to keep communication, orders and administrative work organised and accurate.
Your responsibilities will include:
* Responding to customers by email and telephone;
* Handling enquiries, orders and customer complaints;
* Maintaining records and supporting day-to-day administrative tasks;
* Coordinating with colleagues across the business;
* Helping to improve administrative processes.
Qualifications
* Fluency in written and spoken English;
* Strong communication and organisational skills;
* Experience in customer service, including order handling and complaint resolution;
* Experience with administrative tasks, record keeping and data entry;
* Basic knowledge of accounts payable and receivable;
* A bachelor’s degree in Business Administration, Finance or a related field.
Additional languages, experience in the construction industry and advanced knowledge of AutoCAD are advantages.
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