IT Customer Success Manager

How will you make an impact? Provide expert deployment and operational guidanceAct as the primary technical liaison for customersCollaborate with Support, Product Management, and other internal teamsGuide customers through onboarding and best practicesMonitor adoption and address hurdles to meet committed usage levelsDrive value-based activities to increase platform adoption and consumptionDesign and execute Mutual Activity Plans tied to customer value and outcomesSet and manage project milestones, celebrate wins, and address deviationsProvide insights from interactions and analyticsHighlight successes, challenges, and opportunities for growthBuild strong relationships with technical stakeholdersAdvocate for customer needs Conduct training sessions on new features and provide refreshersQuantify and report the impact of CsolutionsProvide regular value metrics to technical decision-makersIdentify and support expansion opportunities using success stories and ROIStay updated on products and cloud security trendsContribute to newsletters and “what’s new” materialsProvide feedback on customer health signalsHelp evolve engagement strategies based on product signalsRequirements: What is needed to succeed? Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.Experience working with enterprise clients and managing complex technical relationships.Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).Ability to analyze customer usage data and product telemetry to identify trends and risks.Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.Understanding of REST APIs and experience with API-based integrations.Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).Ability to align product capabilities with customer compliance needs.Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.How will you make an impact? Provide expert deployment and operational guidanceAct as the primary technical liaison for customersCollaborate with Support, Product Management, and other internal teamsGuide customers through onboarding and best practicesMonitor adoption and address hurdles to meet committed usage levelsDrive value-based activities to increase platform adoption and consumptionDesign and execute Mutual Activity Plans tied to customer value and outcomesSet and manage project milestones, celebrate wins, and address deviationsProvide insights from interactions and analyticsHighlight successes, challenges, and opportunities for growthBuild strong relationships with technical stakeholdersAdvocate for customer needs within CheckmarxConduct training sessions on new features and provide refreshersQuantify and report the impact of Checkmarx solutionsProvide regular value metrics to technical decision-makersIdentify and support expansion opportunities using success stories and ROIStay updated on Checkmarx products and cloud security trendsContribute to newsletters and “what’s new” materialsProvide feedback on customer health signalsHelp evolve engagement strategies based on product signalsRequirements: What is needed to succeed? Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.5+ years of experience in Customer Success, Technical Account Management, or a similar client-facing role in the software or cybersecurity industry.Experience working with enterprise clients and managing complex technical relationships.Proficiency with major cloud platforms (AWS, Azure, GCP), including core services related to compute, networking, and security.Understanding of cloud-native security architectures and tools (e.g., IAM, KMS, VPC, Security Groups).Strong knowledge of secure software development lifecycle (SSDLC) and DevSecOps practices.Hands-on experience with application security tools such as SAST, DAST, SCA, and container security.Familiarity with CI/CD tools and integrating security into pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).Ability to analyze customer usage data and product telemetry to identify trends and risks.Experience with data visualization tools (e.g., Power BI, Tableau) to communicate value and insights.Basic scripting skills (e.g., Python, Bash, PowerShell) for automation and data handling.Understanding of REST APIs and experience with API-based integrations.Familiarity with security standards and compliance frameworks (e.g., OWASP Top 10, NIST, ISO 27001).Ability to align product capabilities with customer compliance needs.Excellent interpersonal and communication skills, with the ability to build trust with technical and business stakeholders.Skilled in delivering user training sessions, including onboarding, feature updates, and refresher courses.