Customer Support with German language in Lisbon + 3000€ welcome bonus
3 semanas atrás
We are recruiting on behalf of our client - a world’s leading outsourcing company that provides services related to customer/technical support and content moderation. It is present on many European markets, Portugal included. You will be signing the contract directly with the Portuguese employer. About the project: You will be responsible for providing professional customer support to users via various communication channels. The role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a positive user experience. You will work in an international environment where strong communication skills and attention to detail are key to success. Your Responsibilities: Offer excellent support through chat, email, and phone. Help users solve platform issues with clear guidance. Teach users about platform features to maximize their website's potential. Collaborate with product and development teams to fix complex problems. Stay informed on new features to provide accurate assistance. Gather and share user feedback to enhance the experience. Requirements: Fluency in the German language (must be at least C2), At least B2 level in the English language. You live in Lisbon or you are ready to relocate Ability to communicate clearly and effectively What you will gain: Full time contract 3000 Euro Welcome Bonus One-year retention bonus equivalent to one extra base salary, paid one year after the production date (Monday after the starting date) Base salary (gross): 1100€/monthx14 salaries Complexity bonus: 180€/month Meal allowance: 7.23 €/per working day (paid in meal card) Transportation bonus: 20€/month Health insurance IF YOU ARE MOVING FROM ABROAD - relocation package: Refund of the flight expenses; If relocating from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip) Note: EU citizenship or full working rights are required Real Recruitment Solutions - we are a recruitment agency that will help you go with the process of your interviews. By applying with us, you will be able to speak with our recruiters to get all the information about the offer, salary and conditions. We will advise and support you at all the steps of your recruitment process. We have a common goal - to get you the job that you would be satisfied with. By submitting your application, you hereby consent, in accordance with Articles 6 and 7 of the General Data Protection Regulation (EU) 2016/679 (GDPR), to the processing of your personal data for the purposes of current and future recruitment processes conducted by our company and by our clients. You retain the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
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