Customer Engagement Manager

About Aviso AI Aviso is a leading end-to-end revenue execution platform. We act as a compass to guide sales teams to maximize growth and minimize risk. Aviso’s predictive AI delivers revenue intelligence, drives team-wide actions and course corrections, and gives precise guidance so sellers and teams don’t get lost in the fog of CRM and other point tools. With demonstrated results across Fortune 500 companies and industry leaders such as Honeywell, Lenovo, Netapp, Wiz, Armis, and RingCentral, Aviso works at the frontier of AI to help teams close more deals and drive more revenue. Our revenue grew 100% year-on-year , underscoring both the accelerating demand for our platform and the differentiated value we provide to enterprise customers. Aviso AI has generated 350 billion insights , analyzed $400B in the pipeline , and helped customers win $1640B in deals . Using Aviso AI, sales teams close, on average 20% more deals with 98%+ accuracy , reduce sales cycles by 25%+ , and cut spending on non-core CRM licenses by 30% . Recognized by Gartner, Forrester, and G2 as one of the top revenue intelligence platforms. Featured in HBR, NYSE, and NASDAQ , driving the discussion on the impact of AI on sales. Aviso is backed by Storm Ventures, Scale Venture Partners, Shasta Ventures, and other leading Silicon Valley investors. About the Role The Customer Engagement Manager is responsible for driving the successful onboarding, implementation, and adoption of Aviso AI across enterprise customers. You will act as the central orchestrator between customers, internal teams, and project stakeholders—ensuring clarity, momentum, and outcomes throughout the entire engagement lifecycle. This is a high-impact, customer-facing role for someone who thrives in fast-paced environments, loves solving complex problems, and enjoys working at the intersection of product, data, and business processes. What You’ll Do 1. Own the end-to-end customer engagement lifecycle • Serve as the primary point of contact during onboarding and implementation. • Lead scoping sessions, kickoff meetings, requirement workshops, and executive check-ins. • Build and maintain project plans, timelines, risks, and communication flows. 2. Drive successful delivery and adoption • Translate business requirements into structured execution plans with internal teams. • Coordinate with Product, Engineering, Data Science, and Support to ensure timely delivery. • Conduct UAT guidance, training sessions, and enablement activities. • Monitor adoption, usage patterns, and early customer health signals. 3. Lead customer communication & stakeholder management • Facilitate weekly/bi-weekly status calls and executive updates. • Manage expectations, escalate issues early, and ensure transparency. • Represent Aviso with professionalism, credibility, and customer-first mindset. 4. Ensure value realization & long-term success • Align implementation to customer success criteria and measurable outcomes. • Identify expansion opportunities and collaborate with Sales/CSM teams. • Contribute to customer playbooks, best practices, and internal process improvements. What You Bring Required: • 3–8 years of experience in Customer Engagement, Project Management, Customer Success, PS/Implementation, or Consulting. • Experience working with enterprise B2B SaaS products, preferably in RevOps, CRM, forecasting, or analytics domains. • Strong communication and stakeholder management skills (from end users to executives). • Ability to break down complex problems, organize chaos, and drive clarity. • Project management experience (Agile, timelines, risks, status reporting). • Technical curiosity: comfortable discussing data flows, integrations, metrics, and product configuration. Nice to Have: • Background in AI/ML-driven products, CRM systems (SFDC), or forecasting tools. • Experience with data transformations, SQL, or integrations. • PMP / Scrum certification. • Experience working in fast-paced startup or scale-up environments. Explore Aviso AI in Action Explore how Aviso AI transforms enterprise sales with AI-powered revenue intelligence: Sales Video → Watch Here Inbound Avatar (AI SDR for inbound) → Watch Demo AI Sales Engineer – Senna (Deal Support) → Watch Demo Sales SME AI Demo (Expert in a Box) → Watch Demo MIKI – On-Call AI Assistance → Watch Video Norman – Sales Coaching Avatar → Watch Video Customer Story – Lenovo → Watch Here Customer Story – NetApp → Watch Here Customer Story – BMC → Watch Here Interested? Apply now and be part of our mission to revolutionize revenue operations with AI.