Social Media Customer Service for Philip Morris in Lisbon

Há 3 dias


Lisbon, Portugal Blu Selection Tempo inteiro
Your responsibilities and impact as a Social Media Customer Service will be:

In this role, you will be in charge of providing support and advice to the customer in regards to the brand’s tobacco products.
Your tasks are: 

  • Answering incoming queries from customers via phone, email and chat

  • Identifying issues and provide solutions

  • Ensuring high level of customer satisfaction

  • Recording data in the CRM system

  • Providing ad-hoc support

  • Being a team player and participate in the success of the team and project

Skills, qualifications and interests you need to succeed in this role:

The company is recruiting on soft skills, regardless of your field of studies – they will train you on every aspect of the job. 

  • A native level of German and at least a B1 level of English

  • Knowledge of the value and impact that a good customer experience can create  Being an attentive listener, comfortable and skillful at communicating with people  Being energetic, innovative and working proactively at a fast pace

  • Excitement about intercultural communication and the expatriate lifestyle

  • Living in or willing to relocate to Lisbon for an international career and life experience

  • Having a valid Portuguese work permit (required).

What’s in it for you?
  • Type of contract: yearly or 6 months contract, renewable

  • Working hours: full time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)

  1. Salary conditions (*) – 2 options:Including free accommodation (shared flat, all bills included): 950€ – 1.000€  gross/month

  2. Excluding accommodation: 1.300  – 1.400€ gross/month 

  • For international candidates:

  • Reimbursement of your initial flight expenses

  • Airport pick up

  • Yearly two-way flight ticket back to your home country (within the EU)

  • Help in paperwork, opening bank account, etc. upon your arrival

  • Private health insurance included from the first day of contract signature

  • Free Portuguese lessons, cooking classes, sports activities and social events organized by the company

  • Real career opportunities in different career paths

Your Future Company:

Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration. Your prospective new employer is a multinational organization that has been acknowledged as one of the best sales and customer service solutions provider companies in the world. Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for you

What should you expect from living in Lisbon?
  • A colorful city view and a rich cultural history

  • Pros of living in a European capital on a budget

  • Delicious Portuguese cuisine and famous café culture

  • Friendly people, good vibes and a happy-go-lucky urban life

  • Warm climate all year and a sunny beach life next to the Atlantic

  • A large English-speaking local community and international environment



  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Social Media Customer Service will be: In this role, you will be in charge of providing support and advice to the customer in regards to the brand’s tobacco products. Your tasks are:  Answering incoming queries from customers via phone, email and chat Identifying issues and provide solutions Ensuring high level of...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Social Media Customer Service will be:In this role, you will be in charge of providing support and advice to the customer in regards to the brand’s tobacco products. Your tasks are: Answering incoming queries from customers via phone, email and chatIdentifying issues and provide solutionsEnsuring high level of customer...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you! Your responsibilities as Social Media Moderator will be: Become an expert in the policy and guideline standards for social...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you! Your responsibilities as Social Media Moderator will be: Become an expert in the policy and guideline standards for social...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you interested in working in one of the biggest consumption branches worldwide?Are you dreaming of the Mad Men’s office environment? Phillip Morris is looking for you to join their international team in Lisbon!As part of a global community, you will work with a wide range of nationalities and backgrounds.You will work for a company who cares about its...


  • Lisbon, Portugal Teleperformance Portugal Tempo inteiro

    What you'll do Provide support to high level clients to help them grow across multiple channels - chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products; Provide product...


  • Lisbon, Portugal Teleperformance Portugal Tempo inteiro

    What you'll do Provide support to high level clients to help them grow across multiple channels - chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products; Provide product...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you!Your responsibilities as Social Media Moderator will be:Become an expert in the policy and guideline standards for social media...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you!Your responsibilities as Social Media Moderator will be:Become an expert in the policy and guideline standards for social media...


  • Lisbon, Portugal Teleperformance Portugal Tempo inteiro

    What you'll doProvide support to high level clients to help them grow across multiple channels - chat, email and phone;Support and expand the self-serve advertising base for clients in the online and digital advertising domain;As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;Provide product and...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you! Your responsibilities as Social Media Moderator will be:Become an expert in the policy and guideline standards for social...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you looking for a great opportunity to work abroad and experience life in Lisbon? Are you passionate about social media and want to help creating a better and safer online environment? This could be the right opportunity for you! Your responsibilities as Social Media Moderator will be:Become an expert in the policy and guideline standards for social...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find here! Our client is recognized as the Best Sales and Customer Service Solutions provider in the world and they are looking for motivated...


  • Lisbon, Portugal speakit Tempo inteiro

    Description: Are you a German speaker? Are you ready to pack your bags and kick-start your career in Lisbon? We are looking for German Junior Social Media Content Moderators to start their career in Digital Marketing and Online Advertising. Responsibilities - Provide B2B support to small and medium-sized businesses via chat, email, and phone - Consult...


  • Lisbon, Portugal Teleperformance Portugal Tempo inteiro

    What you'll do Provide support to high level clients to help them grow across multiple channels - chat, email and phone; Support and expand the self-serve advertising base for clients in the online and digital advertising domain; As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products; Provide product...


  • Lisbon, Portugal Cityjoboffers Tempo inteiro

    Description: Are you passionate about Social Media and do you speak Dutch? We have an exciting job opportunity for you! We are in search of Dutch speakers to provide quality support for the Customer Delight Team at a leading social media company. Empower your digital skills and gain privileged know-how with this job opportunity. Dutch-speaking Advisor for...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Are you ready for a new life and work experience? Are you looking for a strong company to develop new skills? Are you looking for a People Company with a dynamic and multicultural environment? This is what you will find here!Our client is recognized as the Best Sales and Customer Service Solutions provider in the world and they are looking for motivated...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Social Media SalesMarketing Support (German Speaker) will be:  You would work for one of the world's biggest social media companies. You will develop new marketing ideas and create a big change in today's life. Your main tasks are: Building relationships with new and existing customers via telephone and email...


  • Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as a Social Media Sales Marketing Support (German Speaker) will be:  You would work for one of the world's biggest social media companies. You will develop new marketing ideas and create a big change in today's life. Your main tasks are: Building relationships with new and existing customers via telephone and email...


  • Lisbon, Portugal Atlean World Tempo inteiro

    Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets making the candidate's recruitment journey smoother and more enjoyable. Your Next Job, Without Boundaries! 🌍 We are offering a great work experience in Lisbon, Portugal for a role as an Italian Social Media...