Customer Delight for Social Media

2 meses atrás

Lisbon, Portugal Teleperformance Portugal Tempo inteiro

What you'll do

  • Provide support to high level clients to help them grow across multiple channels - chat, email and phone;
  • Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
  • As a Customer Delight for Social Media, you'll provide pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients’ experience;
  • Identify and solve problems, such as technical bugs and ads’ delivery issues;
  • Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
  • Pro-actively identify areas where clients can improve usage of our solutions;
  • Provide vital product insights and feedback from our customers to engineering.

What you'll need

  • Native level of written and verbal communication skills in German;
  • Good knowledge of English (B2 level) is required;
  • As a Customer Delight for Social Media, you'll need computer skills (mandatory basic skills and preferential advanced skills like coding);
  • Good analytic skills and logical thinking;
  • Excellent communication skills: verbal, written and listening skills;
  • Proactive and quick learner;
  • Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
  • Ability to multi-task and work under pressure;
  • Availability Monday to Sunday, including rotating weekends.

Benefits

  • Possibility of cooperation with leaders in various industries;
  • Stable work and career progression;
  • Investment in training and personal development;
  • Respectful and inclusive environment;
  • A wealth of opportunities to progress and move business areas projects;
  • Flexibility & Work/life balance as a Customer Delight for Social Media;
  • Health Insurance since day one in the company;
  • Possibility to live in one of our apartments;
  • Initial flight expenses refund;
  • Annually complementary return flight to your home country (within Europe);
  • Free Portuguese language courses, sport activities and organized events;
  • Monthly and Quarterly Bonus.

 

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