Key Account Manager Retail

The Hero Group is a global food company focused on branded nutritional food products. The company was founded in 1886 in Lenzburg, Switzerland, where its headquarters are still located today. Hero's operates in the Growing Up and Adult categories, which include three businesses: Better Snacking, Naturally Good Food and Others. The Group is a house of brands and includes Hero, Corny, Beech-Nut, Schwartau, Semper, Freche Freunde, Organix, Deliciously Ella, Sunar, Vitrac, Baby Gourmet, Queensberry, and Casa de Mateus in its portfolio. In 2024, the Group generated revenues of CHF 1.25 billion. Key Account Manager Retail We are looking for a new team member who will help us adapt and respond effectively to upcoming changes in the economic reality and be a fundamental business support in the implementation of the strategy and fulfilment of the company's objectives. This role supports flawless execution against retail Customer plans to achieve overall sales and profit goals. Your main responsibilities: Working against annual operating plan (AOP) targets. Assisting with business customer plan development and execution. Aiding in developing, executing, and maintaining wiring strategies, both internally and with customer leadership. Analysing data and trends to increase sales and profitability. Communicating and working with Field Sales to execute. Partnering with Category Management Teams to gain insight and help develop business growth opportunities. Utilizing consumer and shopper insights to deliver leading category management and consumer reach programs. Collecting competitive activity and circulating basic category data and insights for internal/external use. Attending periodic internal and external customer planning and execution meetings. Activating local marketplace initiatives and promotions. Performing weekly/period forecasting and demand planning. Contributing to consistent operational growth through given key performance indicators (KPIs) (e.g., financial targets, space targets, display targets). Performing periodic market visits. Assisting in all areas of business planning (e.g., forecasting, internal and external communication, reporting, financial accounting, administration). Effectively managing trade spend and forecast accuracy. Conducting business reviews with customers to review current state of the business and future opportunities as well as aligning on future activities/goals. Performing customer wiring with key operational and executional contacts. Skills and competencies: Background: Bachelor's degree or master degree in Business Management, Economics or related. Proficiency in Portuguese. B2-C1 level of English. B2-C1 Spanish would be a plus. 2 years’ experience in similar role required. Competencies: Feel comfortable with data analysis. Strategic and commercial thinking. Ability to focus on and meet customer needs. Use logic to analyze and solve business issues. Have incredible attention to detail. Be proactive and able to work in an autonomous environment where they have full responsibility for their function. Be a great team player. Experience in Business: This is a sales position so be ready for targets and (healthy) pressure Workplace: Lisboa (Portugal) What we offer: Benefits Hybrid work. Flexible Schedule and early finish on Fridays, also during summer months. Attractive Compensation & Benefits package. Physiotherapist. Continuous learning and development. Ongoing feedback. Collaborative and challenging multinational environment. Strong values. Matrix organization. Open and transparent culture. Great work environment. Amazing people. Do you want to be part of the team? Please send your CV and relevant documents to ; or Our commitment Ever since our humble beginnings in 1886, we have been a company that is rooted in goodness. Goodness of spirit. A spirit of generosity, honesty and genuine care. Care about each other, care about the people who buy our products and care about the world we live in. It is what unites us and makes us Hero. It is the reason why we only make real honest foods and snacks that are better by nature. While what we do changes over time in order to be true to how people live their lives today, how we do it and what we are striving for always remains the same: Products that are great tasting and nutritionally balanced, made from high quality ingredients. Never straying from our core belief that there is a better way. The Hero way. That’s why we have made it our mission to delight consumers through honest goodness in every bite. Values Our values reflect the company today and the company we want to build in the future. Values are at the heart of who we are as people and they guide how we behave. Create wow We dare to do things differently, seek to always win with consumers and customers, and endeavor to be forever relevant and vital to our world. It’s about Curiosity, Innovation and Consumer/Customer Focus. Everyone Hero We work together in pursuit of our common mission and strategy, strengthening our local businesses by leveraging the power of the collective. It’s about Purpose, Performance and Teamwork. Nourish others We treat everyone with honesty, care and respect and provide our people, customers and consumers with what they need to thrive. It’s about Honesty, Empowerment, Respect and Diversity. Take responsibility We make good choices today to build a more sustainable business and environment fit for the needs of tomorrow. It’s about Sustainability, Ownership, Heritage and Quality. If you want more information about Hero, visit our website on We only accept applications sent to the above email addresses or via LinkedIn. Please be aware of job offer alternative sources and note that we will not accept applications from other third parties.