Hotel Chain Customer Advisor

3 meses atrás


Lisbon, Portugal Blu Selection Tempo inteiro
Your responsibilities and impact as a Hotel Chain Customer Advisor will be:
  • Booking management (altering, cancelling or creating new reservations)

  • Assisting clients via inbound email and chat inquiries in the after-sales process by answering inquiries regarding the reservations and attending potential requests

  • Managing the reservations back-office (ticket issuing, modification and cancellation of reservations)

Skills, experiences and interests you need to succeed in this role:
  • A native level of German and a professional level of English (C1-C2)

  • Having previous experience in GDS tools (Ideally)

  • Enthusiasm about travelling and tourism industry

  • Knowledge of the value and impact that a good customer experience can create

  • Being an attentive listener, comfortable and skilful at communicating with people

  • Being energetic, innovative and working proactively at a fast pace

  • Excitement about intercultural communication and the expatriate lifestyle

  • Living in or willing to relocate to Lisbon for an international career and life experience

  • Having a valid work permit for Portugal (required).

What’s in it for you?
  • Type of Contract: A fixed-term contract for 6 month

  • Working Hours: Monday to Friday, rotating shifts 7 am to 6 pm (8h/day)

  • Training: Fully paid training, professional development and career evolution

  • Salary Conditions: A package in line with the market: 1100€ gross / month x 14 months + up to 150€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)

Relocation Package for International Candidates:

  • If you live outside Portugal: reimbursement (up to 400€) of initial flight ticket after 6 months within the company + up to 1 year of accommodation in a shared flat provided by the company (rental fee pof 280€/month to pay)

  • Opportunity to be part of a challenging and fast-paced environment

  • Possibility to collaborate with some of the biggest brands in the industry

  •  A multicultural and international environment

  • Career Growth Opportunities: Various career development chances in different paths.

What should you expect from living in Lisbon?
  • A colourful city view and a rich cultural history

  • Pros of living in a European capital on a budget

  • Delicious Portuguese cuisine and famous cafe culture

  • Friendly people, good vibes and a happy-go-lucky urban life

  • Warm climate all year and a sunny beach life next to the Atlantic

  •  A large English-speaking local community and international environment



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