Customer Service Specialist German Speaker

1 semana atrás


Porto, Portugal CBTalents Tempo inteiro

Customer Service Specialist German SpeakerRemote Start: 12 June 2025 | Full-Time, PermanentAbout the RoleElevate your career with a premium global automotive brand. Were seeking enthusiastic, service-minded German speakers to join our teamoffering outstanding support to clients across Europe, right from your home in northern Portugal.Main ResponsibilitiesHandle inbound customer contacts (phone, email, chat) as the frontline for a leading car manufacturer (brand confidential).Assist on various topics: from technical support to general service inquiries.Provide solutions in a clear, empathetic, customer-focused manner.Work closely with internal teams to resolve complex issues.Operate in a fast-paced, multilingual environment, maintaining premium service standards.Language RequirementsGerman: Native or near-native (C2)English: B2 (intermediate)ScheduleRotational shifts: MondaySunday, 24/7 operation (remote after training, if needed)2 rotating days off per weekFlexibility for shift work, including nights/weekendsSalary & BenefitsBase salary: 1,100/month (x14 months/year)Complexity bonus: 80/month (x11 months/year)Position bonus: 20/monthMeal allowance: 7.23/day (net)Health insurance: Included from day one; 100% free after 6 monthsRemote work setup with genuine growth opportunitiesWhat We Look ForStrong customer service orientationComfortable with shift workPrevious customer support experience (automotive/tech/mobility preferred)Tech-savvy, quick learner, thrive in a remote/multicultural teamHiring ProcessApplication reviewLanguage assessment (German/English)12 client interviews (in German)Why Join?Be part of a global project with a top automotive brandSecure long-term employment and benefitsWork-from-home flexibility, supportive team cultureClear career advancement pathsApply now to drive your customer service career forward



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