French Speaking Customer Advisor

4 semanas atrás

Lisboa, Portugal Cross Border Talents Tempo inteiro

We are seeking a French-Speaking Customer Advisor to join our dynamic and international team in Lisbon, Portugal. This is a superb opportunity to support a leading, globally recognized search engine project, providing world-class customer support to French-speaking users.No prior customer support experience is strictly required—if you have strong communication skills, excellent problem-solving abilities, and a passion for helping people, we will provide you with all the necessary training to launch your career successfully in this role.If you’re looking for a chance to work in an exciting multicultural environment, advance your professional skills, and benefit from a fantastic relocation package, this position is the perfect fitKey ResponsibilitiesProvide direct customer support to French-speaking users via phone, email, and chat.Assist users with queries related to the search engine’s services, including troubleshooting, navigation, and privacy settings.Deliver excellent customer service by deeply understanding users’ concerns and offering clear, accurate solutions.Educate customers on new product features and help optimize their overall search experience.Collaborate closely with internal teams to escalate technical issues and ensure quick, timely resolutions.Maintain a high level of professionalism, empathy, and problem-solving throughout every interaction.Stay up-to-date with company products, industry trends, and updates to ensure the highest quality of support.RequirementsFluent in French (C1-C2 level) and proficient in English (B2 level or higher).Strong communication, interpersonal, and problem-solving skills are essential.Previous experience in customer support is a plus, but not required.Tech-savvy with the ability to quickly learn new tools and digital platforms.Must be able to work on-site in Lisbon.A dedicated team player with a positive attitude and strong willingness to learn.Demonstrates strong attention to detail and the ability to multitask effectively in a fast-paced environment.What We OfferCompetitive salary with additional performance-based bonuses.Relocation package (private room in a shared apartment).Comprehensive health and life insurance coverage.Structured career development and training programs to support your growth within the company.An on-site work environment in a vibrant and multicultural office in Lisbon.The chance to work directly with one of the world’s leading search engine platforms.A supportive and international team atmosphere.Access to exclusive discounts, benefits, and perks from company partnerships.Why Join Us?By joining our team, you will immediately immerse yourself in a multicultural and dynamic environment, significantly develop your professional skills, and contribute directly to a globally recognized project. Whether you’re an experienced professional or looking to start your career, we offer training, fantastic growth opportunities, and a comprehensive relocation package to help you succeed.

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