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Concierge
Há 1 mês
Local: LisboaOferecemos:- Damos ao nosso pessoal tudo o que eles precisam para ter sucesso
- Temos uma equipa dinâmica numa estrutura sólida em expansão.Funções:- Realizar um serviço especializado e de excelência de atendimento aos clientes, receber os hóspedes, responder às necessidades destes e ajudar a proporcionar uma experiência excecional, completa e memorável
- Identificar e antecipar as necessidades do cliente e desenvolver/concretizar de forma consistente essas expectativas, proporcionando uma experiência extraordinária a todos os clientes
- Oferecer soluções personalizadas ao sugerir atividades e serviços prestados pelo hotel
- Atender hóspedes na prestação de informações e controla entrada e saída dos clientes
- Prestar apoio aos hóspedes na compra de passeios e aluguel de carros, orienta sobre indicações e reservas de restaurantes e atividades turísticas, entre outras solicitações.
Requisitos:- Formação superior ou técnica/profissional na área de Gestão Hoteleira ou Técnicas de Alojamento
- Experiência profissional anterior em cadeias hoteleiras internacionais
- Domínio da Língua Inglesa (eliminatório), multilingue de preferência
- Atitude positiva, proativa e comercial/vendas
- Excelentes habilidades de comunicação e escuta
- Capacidade de trabalho, gestão de tempo e múltiplas tarefas
- Elevada orientação para o cliente com foco no detalhe
- Cordial, educado(a), confiante e espírito de serviço
- Boa apresentação e imagem
- Disponibilidade e flexibilidade para horários rotativos e por turnos.
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