Customer Service Representative
2 semanas atrás
Position: Customer Service Representative (Dutch) Location: Lisbon, Portugal Work model: on site Employment type:1 year contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Handle customer interactions across various communication channels, including phone, email, live chat, and social media.Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.Assist with general questions, product or service information, and basic technical support.Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.Offer feedback to improve service processes and contribute to team knowledge sharing. REQUIREMENTS: Native / fluent in Dutch (C2) both verbal and written. Fluent in English (minimum B2 level)Previous experience in customer service would be advantagous Strong verbal and written communication skills across various platforms (phone, email, chat, social media).Basic understanding of customer service principles and the ability to follow standard procedures.Ability to handle technical inquiries and troubleshoot common issues with guidance.Ability to quickly learn new softwares and technologiesEffective problem-solving skills and the ability to work collaboratively in a team-oriented environment.Organized, detail-oriented, and able to manage multiple tasks simultaneously.Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Opportunity to work with a leading global travel & tourism brandCompetitive salary with performance-based incentivesProfessional growth opportunities within the BPO industryCollaborative and supportive work environmentAccess to exclusive travel perks and discountsAnd many more To apply for this position and to explore many other exciting opportunities, visit and apply through our career page: https://www.careers-page.com/toptalent-2
-
Customer Service Representative *
Há 3 dias
Lisbon, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative (German + English) Location: Lisbon, Portugal Work Model: On-site Contract Type: 6-month contract Starting Date: 5 February 2026 Work Schedule Monday to Friday (including Portuguese bank holidays) 08:00 – 17:00 (Portuguese time) Days off: Saturday & Sunday Role Overview We are looking for a Customer Service Representative...
-
Customer Service Representative
1 dia atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroWe are looking for a dynamic and customer-focused German-speaking Customer Service Representative to join an international team in Lisbon. In this role, you will support customers with professionalism and empathy, handle inquiries via phone/email, and ensure a smooth and positive experience for every client. You'll be part of a multicultural environment with...
-
Customer Service Representative
1 semana atrás
Lisbon, Portugal Careerxtra Tempo inteiroA leading consultancy firm in Portugal is seeking an Italian Speaking Customer Service Representative for an Online Bank. In this remote role, you will assist clients with their banking inquiries and services in Italian, ensuring a positive customer experience. You should have experience in customer service, preferably in finance, with strong communication...
-
Portuguese Speaking Customer Service Representative
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroPortuguese Speaking Customer Service Representative Location: Portugal Starting Date: January 2026 Work Model: Remote or On-site We are hiring Portuguese-speaking Customer Service Representatives for an international project based in Portugal. Work Schedule: Monday to Friday Rotational shifts Weekends off Qualifications: Fluent Portuguese English B1+...
-
German Speaking Customer Service Representative
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroGerman Speaking Customer Service Representative Location: Portugal Starting Date: January 2026 Work Model: Remote or On-site We are looking for German-speaking Customer Service Representatives to join an international support team in Portugal. Work Schedule: Monday to Friday Rotational shifts between 07:00 – 19:00 Qualifications: Fluent German and English...
-
Customer Service Representative
Há 21 horas
Lisbon, Portugal Werfen Tempo inteiroOverview The Customer Service Representative is responsible for day-to-day order management, including receiving customer orders, cleansing orders, removing order blocks, processing change requests, resolve customer complaints, answering customers’ questions by different communication channel as phone or e-mail, and managing order releases. This role works...
-
Portuguese Customer Service Representative Greece
2 semanas atrás
Lisbon, Portugal Cross Border Talents Tempo inteiroJob Title: Portuguese Customer Service Representative Greece (Relocation Support Offered) Location: Greece Relocation support included (accommodation + flight within EU) Job Description:We are looking for a native or fluent Portuguese-speaking Customer Service Representative to join our international team in Greece. You will assist customers via phone,...
-
Customer Service Representative
Há 2 dias
Lisbon, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative (German + English) Location: Lisbon, Portugal Work Model: On-site Contract Type: 6-month contract Starting Date: 5 February 2026 Work Schedule Monday to Friday (including Portuguese bank holidays) 08:00 – 17:00 (Portuguese time) Days off: Saturday & Sunday Role Overview We are looking for a Customer Service Representative...
-
Customer Service Representative
Há 2 dias
Lisbon, Portugal Cross Border Talents Tempo inteiroCustomer Service Representative (German + English) Location: Lisbon, Portugal Work Model: On-site Contract Type: 6-month contract Starting Date: 5 February 2026 Work Schedule Monday to Friday (including Portuguese bank holidays) 08:00 – 17:00 (Portuguese time) Days off: Saturday & Sunday Role Overview We are looking for a Customer Service Representative...
-
Customer Service Representative – Insurance
2 semanas atrás
Lisbon, Portugal Cbtalents Tempo inteiroCustomer Service Representative – Insurance (German + English) Location: Lisbon, Portugal Work Model: On-site Start Date: 8 January 2026 Working Schedule Monday to Friday (including bank holidays) Rotational shifts between 07:30 – 20:00 Weekends off Contract Type Fixed-term contract (CDD – 6 months) Role Overview We are looking for a German-speaking...
