Customer Support Representative for Technology Company

1 dia atrás


Lisbon, Portugal Blu Selection Tempo inteiro

Become a Customer Support Representative for an international Technology Company.  Join a dynamic team and embark on a rewarding journey in the heart of Portugal's vibrant capital Lisbon, shaping the future of technology support. Your responsibilities and impact working as a Customer Support Representative will be:

  • Providing accurate and detailed information about the company's products, features, and specifications.

  • Managing and responding to customer requests through phone and email.

  • Assisting customers with product setup, troubleshooting, and usage guidance.

  • Processing customer orders, returns, and exchanges.

  • Ensuringing excellent customer satisfaction by addressing inquiries, resolving issues, and providing technical assistance in an appropriate and friendly manner.


Skills, qualifications and interests you need to succeed in this role:

  • A native-level proficiency in German and a minimum C1 level of English

  • A valid Portuguese work permit (required)

  • Living in or willing to relocate to Lisbon for an international career and life experience

  • Keeping up-to-date with social media trends and practices

  • Resilience to sensitive content, demonstrating emotional maturity and professional detachment

  • Motivation and commitment to perform the assigned tasks effectively

  • Excitement about intercultural communication and embracing the expatriate lifestyle

What’s in it for you?

  • Type of contract: Unfixed term contract, 30 days probation period

  • Working hours: full time (40h/week) Monday- Friday 9:00-18:00 

  • Salary conditions: 1,450 € gross/month + 100€/month retention bonus + 300 € loyalty bonus every 3 months + 3,000 € signings bonus + performance bonus 120 € from 4th full month

  • Health insurance provided from the beginning

  • Paid professional training

  • Employee discounts

  • Fun and engaging company-wide initiatives

  • Excellent work culture

For international candidates:

  • Up to 200 € for the cost of a travel ticket (reimbursement after 3 months upon evidence of travel ticket)

  • Up to 400 € for accommodation/ months for 4 months

  • Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation

Your Future Company:
Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world’s leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

  • A colorful city view and a rich cultural history

  • Pros of living in a European capital on a budget

  • Delicious Portuguese cuisine and famous cafe culture

  • Friendly people, good vibes and a happy-go-lucky urban life

  • Warm climate all year and a sunny beach life next to the Atlantic

  • A large English-speaking local community and international environment



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