Cloud Customer Support Representative
3 semanas atrás
Cloud Customer Support Representative M/F/X
Within your #OneTeam
You will work in IT company - a leading European cloud and hosting provider with a global presence You will learn about our products and services You will develop technical and soft skills You will learn to look for and provide solutions to customersYour main responsibilities :
Diagnosing and fixing issues and malfunctions of cloud services (dedicated servers, VPS) for European customers Answering Customers' calls, replying to e-mails and chats to solve any issues they might experience Answering to escalations and informing customers about correct processes Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary Keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processesYour future impact
In 6 months
You will be comfortable with the cloud products you have been trained on. You will have a good knowledge of CCO internal processes and tools. You will be comfortable in customer relations by respecting the internal quality charter of the company.
And in 1 year
.
Skills required :
Fluent Spanish, Portuguese and English are essential Great communication skills and strong customer focus Ability to analyze, listen and make recommendations in order to troubleshoot customers' issues and incidents Passion for continuous professional development and willingness to learn new technologies-
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