French-Speaking Technical Support Representative
1 semana atrás
Company: Leading Technology Company
Location: Lisbon, Portugal
Model of Work: Hybrid (On-site and Remote)
We are looking for a dedicated and customer-focused French-Speaking Technical Support Representative to join our team in Lisbon. This hybrid position offers the perfect balance of working from home and being on-site. As a Technical Support Representative, you will provide exceptional support to our French-speaking customers, helping to resolve technical issues and ensuring a high level of customer satisfaction. This role is ideal for someone with a passion for technology and a commitment to providing excellent customer service.
Responsibilities:- Customer Support: Provide first-line technical assistance to French-speaking customers via phone, email, and chat. Respond promptly to customer inquiries and deliver a positive customer experience.
- Issue Resolution: Diagnose and troubleshoot technical issues, guiding customers through step-by-step solutions. Ensure issues are resolved efficiently and escalate complex problems to higher-level support teams as needed.
- Documentation: Maintain accurate records of customer interactions and technical issues in our CRM system. Ensure all information is logged comprehensively to facilitate smooth follow-ups and analytics.
- Collaboration: Work closely with other support teams and escalate issues when necessary to ensure timely resolution. Coordinate with different departments to resolve customer queries and enhance the customer experience.
- Feedback: Gather customer feedback and relay it to the relevant departments to improve our products and services. Participate in team meetings and provide insights for service improvement.
- Training: Continuously update your technical knowledge and skills through company-provided training sessions. Stay informed about new products, services, and technologies to provide accurate information to customers.
- Support Excellence: Strive to meet or exceed key performance indicators (KPIs) and service level agreements (SLAs). Aim for high customer satisfaction scores and low resolution times.
- Language Skills: Native-level proficiency in French and at least B2 level proficiency in English. Excellent verbal and written communication skills in both languages.
- Citizenship: Must have EU citizenship or a Portuguese residence card.
- Experience: Prior experience in technical support or customer service is preferred but not mandatory. Comprehensive training will be provided to candidates with the right attitude and aptitude.
- Technical Aptitude: Basic understanding of technology and a willingness to learn new systems and tools. Ability to quickly grasp new technical concepts.
- Communication Skills: Strong communication skills to effectively interact with customers and team members. Ability to explain technical issues in a clear and simple manner.
- Problem-Solving: Strong analytical and problem-solving abilities. Ability to troubleshoot and resolve issues efficiently and independently.
- Adaptability: Ability to work in a hybrid model, balancing remote and on-site work as required. Flexibility to adapt to changing work environments and schedules.
- Customer Focus: High customer and service orientation with a proactive approach to solving customer issues. Ability to empathize with customers and ensure their needs are met.
- Competitive Salary: Attractive compensation package with regular performance reviews.
- Performance Bonus: Additional bonuses based on performance. Rewarding your dedication and results.
- Meal Allowance: Daily meal allowance to support your nutritional needs during working hours.
- Transport Allowance: Assistance with transportation costs, making your commute more convenient.
- Health Insurance: Comprehensive health insurance coverage to ensure your well-being.
- Relocation Package: Financial assistance for candidates relocating from abroad, including up to 400 EUR for flight and support in finding accommodation.
- Professional Development: Opportunities for continuous learning and professional growth. Access to training programs and career advancement prospects.
- Work-Life Balance: Enjoy the flexibility of a hybrid work model and a supportive work environment that values your work-life balance.
Interested candidates are invited to send their resume in English to claudia.cruz@cbtalents.org with the subject line "French-Speaking Technical Support Representative - Lisbon." Please include a cover letter explaining your interest in the position and how your skills and experience align with our requirements.
Join us in the vibrant city of Lisbon and be a part of a dynamic team where your contributions are valued, and your professional growth is encouraged. Experience the culture, beauty, and lifestyle of Lisbon while advancing your career in a supportive and innovative environment. Dont miss out on this exciting opportunity to work in one of Europes most beautiful cities
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