Hotel Booking

1 dia atrás

Lisbon, Portugal Teleperformance Portugal Tempo inteiro

What you'll do

  • Provide an industry-leading voice reservation experience by handling contacts via phone and other mediums;
  • Match products with guest needs, resulting in revenue generation, brand preference and customer loyalty;
  • Provide a seamless customer experience through effective use of information and tools;
  • For Hotel Booking & Sales Expert for IHG, you'll answer questions regarding prices, hotel details, reservation or payment conditions;
  • Assist guests with all questions relating to “pre”, “in” or “post travel” concerns;
  • Seek opportunities to improve individual and team performance;
  • Help team and colleagues stay motivated and deliver goals.

What you'll need

  • Native level of written and verbal communication skills in German;
  • Good knowledge of English;
  • High School Diploma or higher (preferred);
  • Hotel/travel experience desired;
  • For Hotel Booking & Sales Expert for IHG, you'll need previous call center experience in sales and/or customer service capacity;
  • Good communication skills;
  • Social intelligence – empathy, self-awareness, cultural sensitivity;
  • Strong web-based navigation skills;
  • Ability to embrace technological and organizational changes;
  • Ability to use tools and resources to represent the geographical needs of the caller.

Benefits

  • Excellent work opportunity in a leading multinational company;
  • Stable work and career progression;
  • Intensive training and integration phase;
  • Respectful and inclusive environment;
  • A wealth of opportunities to progress and move business areas projects;
  • Flexibility & Work/life balance for Hotel Booking & Sales Expert for IHG;
  • Private Health Insurance since day one in the company;
  • Reimbursement of your initial flight costs and airport pick up;
  • Annually complimentary return flight to your home country (within Europe);
  • Possibility to live in one of our company apartments;
  • Complimentary organized sport activities and events.

  • Hotels Reservation Specialist

    2 semanas atrás

    Lisbon, Portugal Cross Border Talents Tempo inteiro

    Hotels Reservation Specialist for Teleperformance Portugal Position: Hotels Reservation SpecialistLocation: Lisbon, PortugalClient: InterContinental Hotels Group (IHG)Market: Spanish-speaking Role Summary: As a Hotels Reservation Specialist, you'll be responsible for providing top-notch travel advice to customers of IHG. You'll assist them in finding,...

  • Travel Booking Specialist

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Do you want to be part of a multicultural team in a company that works alongside well-known brands?Do you want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have the experience of a lifetime!Your responsibilities and impact as Travel Booking Specialist will be:In this position, you will be...

  • Travel Booking Specialist

    4 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Do you want to be part of a multicultural team in a company that works alongside well-known brands?Do you want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have the experience of a lifetime!TasksYour responsibilities and impact as Travel Booking Specialist will be: In this position, you...

  • Travel Booking Specialist

    2 semanas atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Do you want to be part of a multicultural team in a company that works alongside well-known brands?Do you want to relocate to the beautiful capital of Portugal – Lisbon?Then this could be the perfect opportunity for you to have the experience of a lifetime!TasksYour responsibilities and impact as Travel Booking Specialist will be:In this position, you will...

  • Travel Booking Specialist

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Do you want to be part of a multicultural team in a company that works alongside well-known brands? Do you want to relocate to the beautiful capital of Portugal – Lisbon? Then this could be the perfect opportunity for you to have the experience of a lifetime!Your responsibilities and impact as Travel Booking Specialist will be: In this position, you...

  • Customer Service for Luxury Hotel Chain

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Your responsibilities and impact as Customer Service for Luxury Hotel Chain will be:From solving issues during the booking process, giving instructions, taking an active role in finding the right booking, following up during the vacation, and providing good solutions incl. refund, be responsible for the current and expand the clients´ network, managing good...

  • Customer Service for Luxury Hotel Chain

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    If living abroad, making international friends and enjoying life in Portugal tempts you, we might be the perfect match! We are looking for a person who is ready for challenges and supports customers with their questions. You are responsible for the needs of the customers and find the best solution to make them happy again.Your responsibilities and impact as...

  • Customer Service for Luxury Hotel Chain

    3 semanas atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Your responsibilities and impact as Customer Service for Luxury Hotel Chain will be:From solving issues during the booking process, giving instructions, taking an active role in finding the right booking, following up during the vacation, and providing good solutions incl. refund, be responsible for the current and expand the clients´ network, managing good...

  • Hotel Chain Customer Advisor

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers´ journeys a success!A luxury hotel chain is looking for support for its hospitality customer service team based in Lisbon.Your responsibilities and impact as a Hotel Chain Customer Advisor will...

  • Customer Service for Luxury Hotel Chain

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    If living abroad, making international friends and enjoying life in Portugal tempts you, we might be the perfect match! We are looking for a person who is ready for challenges and supports customers with their questions. You are responsible for the needs of the customers and find the best solution to make them happy again.Your responsibilities and impact as...

  • Hotel Chain Customer Advisor

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers´ journeys a success!A luxury hotel chain is looking for support for its hospitality customer service team based in Lisbon.Your responsibilities and impact as a Hotel Chain Customer Advisor will...

  • Hotel Chain Customer Advisor

    4 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    Do you have a passion for the travel and tourism industry? Do you like traveling when everything goes the way it should? You can have an impact on making travelers´ journeys a success! A luxury hotel chain is looking for support for its hospitality customer service team based in Lisbon.TasksYour responsibilities and impact as a Hotel Chain Customer Advisor...

  • Customer Service for Luxury Hotel Chain

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    ++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++The Company.Do you have passion for the travel and tourism industry?Do you like travelling when everything goes the way it should? You can have an impact on making travellers´ journeys a success! Do you want to work for a luxury and worldwise known hotel chain? We are...

  • Customer Service for Luxury Hotel Chain

    4 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    If living abroad, making international friends and enjoying life in Portugal tempts you, we might be the perfect match! We are looking for a person who is ready for challenges and supports customers with their questions. You are responsible for the needs of the customers and find the best solution to make them happy againTasksYour responsibilities and impact...

  • Customer Service for Luxury Hotel Chain

    2 meses atrás

    Lisbon, Portugal Blu Selection Tempo inteiro

    If living abroad, making international friends and enjoying life in Portugal tempts you, we might be the perfect match! We are looking for a person who is ready for challenges and supports customers with their questions. You are responsible for the needs of the customers and find the best solution to make them happy again.Your responsibilities and impact as...

  • Norwegian Customer Advisor for a Global Hotel Chain

    3 meses atrás

    Lisbon, Portugal Sitel Tempo inteiro

    Come and work with us.Would you like to have the opportunity to work with one of the world's largest hotel groups?Are you Norwegiannative or fluent with strong sales skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a global hotel company with more than 1,100 hotels in operation...

  • Japanese Customer Advisor for a Global Hotel Chain

    4 meses atrás

    Lisbon, Portugal Sitel Tempo inteiro

    Come and work with us.Would you like to have the opportunity to work with one of the world's largest hotel groups?Are you Japanese native or fluent with strong sales skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a global hotel company with more than 1,100 hotels in operation...

  • Mandarin Customer Advisor for a Global Hotel Chain

    4 meses atrás

    Lisbon, Portugal Sitel Tempo inteiro

    Come and work with us.Would you like to have the opportunity to work with one of the world's largest hotel groups?Are you Mandarin fluent with strong sales skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a global hotel company with more than 1,100 hotels in operation and under...

  • Swedish Customer Advisor for a Global Hotel Chain

    4 meses atrás

    Lisbon, Portugal Sitel Tempo inteiro

    Come and work with us.Would you like to have the opportunity to work with one of the world's largest hotel groups?Are you Swedish native or fluent with strong sales skills? Looking to make your career in a multicultural environment? So we have the perfect opportunity for you! Our client is a global hotel company with more than 1,100 hotels in operation...

  • Customer Service for Luxury Hotel Chain

    4 meses atrás

    Lisbon, Portugal portugal.xpatjobs Tempo inteiro

    Are you passionate about the hospitality industry? Do you want to work for a luxury and well-renowned hotel chain? Do you enjoy smooth travelling? Then this is your chance to make an impact on the holidays of multiple travelers!Your responsibilities and impact as a customer service agent will be:Solving issues encountered during the booking processTaking an...