Customer support-Digital Advertising
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Job Summary
Are you a customer-focused professional looking to advance your career in digital advertising support ? We are seeking an Operations Customer Expert to join our multicultural team in Lisbon, Portugal .
In this role, you will support Small and Medium-Sized Businesses (SMBs) across Europe, helping them optimize their online marketing presence, manage self-serve advertising tools, and achieve high campaign performance. You will deliver high-quality customer experience through chat, email, and phone channels while maintaining high Customer Satisfaction (CSAT) standards.
Key Responsibilities
- SMB Business Growth: Guide small and medium businesses in leveraging self-serve digital advertising solutions.
- Omnichannel Support: Resolve client inquiries via chat, email, and phone efficiently and professionally.
- Product Optimization: Provide pre-sales and post-sales technical and product guidance on ad management tools.
- CSAT & Experience: Maintain strong customer satisfaction scores by delivering warm, empathetic, and solution-oriented service.
- Issue Resolution: De-escalate sensitive customer issues with strong communication and problem-solving skills.
Requirements
- Language Proficiency: Advanced to fluent written and spoken English (C1 minimum) .
- Skills: Excellent interpersonal skills, empathy, active listening, and strong situation de-escalation abilities.
- Tech Aptitude: Fast learner capable of managing multiple software systems and learning complex product tools.
- Data Privacy: Ability to handle confidential client information with high integrity.
Paid Training & Career Development
- Comprehensive Onboarding: ~15 working days of full-time training (8h/day in English) covering product tools, customer management, and system operations.
- Training Allowance: Paid training compensation provided upon successful completion.
What We Offer
- Contract: 12-month initial contract with a clear pathway to permanent employment.
- Benefits: Private Health & Dental Insurance upon signing.
- Perks: Monthly Meal Allowance (prepaid card) + statutory Holiday and Christmas allowances.
- Vacation: 22 days of paid annual leave plus Portuguese public holiday compensations
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