Customer support-Digital Advertising
Guarde esta oferta e mantenha a sua pesquisa organizada
Crie uma conta gratuita para guardar ofertas, criar alertas e voltar a este anúncio a partir do seu painel.
Ao continuar, aceita os nossos Termos & Política de Privacidade.
Job Summary
Are you a customer-focused professional looking to advance your career in
digital advertising support ? We are seeking an
Operations Customer Expert
to join our multicultural team in
Lisbon, Portugal . In this role, you will support Small and Medium-Sized Businesses (SMBs) across Europe, helping them optimize their online marketing presence, manage self-serve advertising tools, and achieve high campaign performance. You will deliver high-quality customer experience through
chat, email, and phone channels
while maintaining high
Customer Satisfaction (CSAT)
standards. Key Responsibilities
SMB Business Growth:
Guide small and medium businesses in leveraging self-serve digital advertising solutions. Omnichannel Support:
Resolve client inquiries via chat, email, and phone efficiently and professionally. Product Optimization:
Provide pre-sales and post-sales technical and product guidance on ad management tools. CSAT & Experience:
Maintain strong customer satisfaction scores by delivering warm, empathetic, and solution-oriented service. Issue Resolution:
De-escalate sensitive customer issues with strong communication and problem-solving skills. Requirements
Language Proficiency:
Advanced to fluent written and spoken
English (C1 minimum) . Skills:
Excellent interpersonal skills, empathy, active listening, and strong situation de-escalation abilities. Tech Aptitude:
Fast learner capable of managing multiple software systems and learning complex product tools. Data Privacy:
Ability to handle confidential client information with high integrity. Paid Training & Career Development
Comprehensive Onboarding:
~15 working days of full-time training (8h/day in English) covering product tools, customer management, and system operations. Training Allowance:
Paid training compensation provided upon successful completion. What We Offer
Contract:
12-month initial contract with a clear pathway to permanent employment. Benefits:
Private Health & Dental Insurance upon signing. Perks:
Monthly Meal Allowance (prepaid card) + statutory Holiday and Christmas allowances. Vacation:
22 days of paid annual leave plus Portuguese public holiday compensations
-
Customer support-Digital Advertising
Há 6 horas
Cascais, Lisbon, Portugal CareerWallet Tempo integralJob Summary Are you a customer-focused professional looking to advance your career in digital advertising support ? We are seeking an Operations Customer Expert to join our multicultural team in Lisbon, Portugal . In this role, you will support Small and Medium-Sized Businesses (SMBs) across Europe, helping them optimize their online marketing...
-
Cascais, Lisbon, Portugal CareerWallet Tempo integralJoin a leading customer experience team in Lisbon as a Customer Service professional. In this on-site role, you will provide excellent support and manage customer interactions, primarily in English, within a dynamic advertising technology environment. Key points Location: Lisbon, Portugal, a vibrant capital known for its rich history, picturesque...
-
Cascais, Lisbon, Portugal CareerWallet Tempo integralCross Border Talents in Lisbon is seeking a Customer Service professional to join our on-site team. You will deliver excellent support and handle customer interactions primarily in English within a dynamic advertising technology environment. The role requires fluent English, experience in paid campaign management, and a strong service mindset. You will...
-
Digital Ads Support Specialist for SMBs
Há 4 dias
Cascais, Lisbon, Portugal CareerWallet Tempo integralCross Border Talents in Lisbon, Portugal seeks an Operations Customer Expert to support SMBs with digital advertising across Europe. You will manage chat, email, and phone inquiries, guiding customers to optimize campaigns and using self-serve tools while maintaining high CSAT. The role includes hands-on onboarding, training over ~15 days, and a 12-month...
-
Customer Support Specialist
Há 1 dia
Cascais, Lisbon, Portugal CareerWallet Tempo integralAbout the Role Our client is an American AI research and deployment company recognized as a leader in generative AI technologies, focused on building advanced systems and language models. We are looking for an Operations Customer Expert to join our team at Teleperformance Portugal in Lisbon, providing professional support to consumers and business...
-
Cascais, Lisbon, Portugal Cross Border Talents Tempo integralAbout the RoleOur client is an American AI research and deployment company recognized as a leader in generative AI technologies, focused on building advanced systems and language models. We are looking for anOperations Customer Expertto join our team at Teleperformance Portugal in Lisbon, providing professional support to consumers and business users. Key...
-
Technical Customer Support Representative
Há 7 horas
Cascais, Lisbon, Portugal CareerWallet Tempo integralAre you tech-savvy, curious about AI, and enjoy helping people solve problems? We're looking for an English-speaking Technical Customer Support Representative to join a customer support team in Lisbon, Portugal . This role is a great fit for candidates who have experience in tech support, IT-related customer service , or simply have a strong interest...
-
Multilingual Customer Support – Lisbon
Há 5 dias
Cascais, Lisbon, Portugal FH Collective - Academy Tempo integralMultilingual Jobs in Lisbon | Customer Support & Content Moderation Our international clients in Lisbon are looking for multilingual candidates to join their customer service and content moderation teams. These are full‐time, on‐site positions with multiple start dates available throughout the upcoming months. Location Lisbon, Portugal...
-
Lisbon-based SMB Digital Ads Support Expert
Há 4 horas
Cascais, Lisbon, Portugal CareerWallet Tempo integralCross Border Talents in Lisbon, Portugal, seeks an Operations Customer Expert to support SMBs across Europe and help optimize their online advertising presence. You will manage self-serve tools and deliver high-quality customer experiences through chat, email, and phone while maintaining CSAT standards. The role includes 12-month initial contract,...