German Customer Support Specialist in Porto

2 semanas atrás

Porto, Portugal Cross Border Talents Tempo inteiro

Step into the Role of a Customer Success Specialist Join a team that values creativity, collaboration, and adaptability in a fast-paced, dynamic environment. This could be the career move you’ve been searching for About Us: We’re dedicated to delivering exceptional service to our clients and their customers. With innovation at our core, our talented team and quality-focused infrastructure drive our success every step of the way. Role Overview:As a Customer Success Specialist, you’ll be the primary point of contact for clients, resolving issues, and creating seamless customer experiences. Your dedication to personalized service and excellence will help reinforce our reputation for outstanding support.Key Responsibilities:Customer Engagement: Connect with clients via phone, email, and chat, addressing inquiries with efficiency and careCustom Solutions: Understand customer needs and deliver tailored resolutions that go above and beyondTeam Collaboration: Work with colleagues to ensure swift issue resolution and improve the customer journeyData Accuracy: Maintain organized and up-to-date customer records for smooth service deliveryExceptional Service: Consistently deliver high-quality interactions that build trust and loyalty Requirements: Proficiency in German (C1/C2 level)Proficiency in English (B2 level)EU citizenship or a Portuguese residency cardAt least one year of experience in Customer Support or a related role.Strong analytical, leadership, and communication abilitiesDesire to learn and advance in the field Why join us: Competitive Salary: Your expertise and dedication are rewardedLanguage Bonus: Additional rewards for your language proficiencyMeal Allowance: Daily support during your work hoursHealth & Life Insurance: Comprehensive benefits for your well-beingCollaborative Team: Be part of a communicative and supportive work environmentRelocation Assistance: Smooth transition support for your moveHybrid Work: Balance the best of in-office collaboration and remote flexibility Ready to Elevate Your Career? Apply now to elevate your career and play a key role in delivering exceptional customer experiences

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