IT Hub Transition Manager Operations

About the company

We believe in the positive power of energy – and in people who are ready to shape the future with their ideas and dedication. That’s why we established the EnBW Tech Hub in Portugal to drive innovation and develop digital solutions that support the energy transition and improve the way we work.

As a key pillar of EnBW’s technological transformation, the Tech Hub plays a vital role in our journey. EnBW is one of the largest energy companies, headquartered in Karlsruhe, Germany, employing approximately 30,000 people. ENBW IT SOLUTIONS, UNIPESSOAL LDA, a wholly owned subsidiary of EnBW, operates as an integral part of EnBW's IT division. In Lisbon, we bring together experts in IT, administration, project management and HR to collaborate in an agile, international environment and create smart, scalable solutions.

Our benefits

• Private supplementary health insurance including coverage for your immediate family, offering peace of mind beyond the public system.
• Meal allowance to support your daily work routines.
• Additional paid days off (24 December & Carnival Day) on top of statutory annual leave - giving you more time for what matters.
• Hybrid working model with a mix of remote and office days to support flexibility and modern ways of working.
• Intercultural collaboration & cross border projects - grow your international experience by working with colleagues in Germany.
• Modern technology and continuous development opportunities to support your growth and keep you up to date in your field.
• Bright, appealing offices in a trendy Lisbon area, designed for productive and enjoyable workdays.

Your tasks

• Support and coordinate initiative transitions and, where agreed, take the lead for transition execution of IT services and responsibilities to the IT Hub in Lisbon using defined transition frameworks and playbooks
• Act as a key interface between the Lisbon IT Hub, business stakeholders and delivery organisations, ensuring transparency, alignment and engagement throughout transition activities
• Coordinate all transition phases including preparation, shadowing, reverse shadowing, cutover and hypercare where applicable
• Organise and ensure effective knowledge transfer between existing delivery teams, external suppliers and Lisbon-based IT teams
• Ensure operational readiness of transitioning services (documentation, access, processes, ownership)
• Support initiative teams throughout planning, execution and stabilisation phases
• Identify transition-related risks and proactively mitigate impacts on service continuity
• Contribute to improving and scaling transition frameworks, templates and governance
• Drive transition-related change management activities by supporting stakeholder communication, expectation management and adoption of new operating models
• Assess and manage the organizational impact of transferring services and capabilities into the Lisbon Hub, ensuring sustainable integration into the broader enterprise landscape
• In future, support greenfield setups where services or capabilities are built directly within the Lisbon hub

Your profile

Your Expertise:

• Several years of experience in transition management, service delivery, technical project management, or similar position, ideally within outsourcing, insourcing, shared services or global business services environments
• Solid understanding of IT service delivery models, IT operations and/or software development environments
• Hands-on experience with transition phases such as shadowing, reverse shadowing and service stabilisation
• Ability to adapt transition approaches pragmatically to different initiative sizes and maturity levels, avoiding unnecessary process overhead
• Experience working in complex enterprise organizations, international environments and/or multi-vendor ecosystems
• Expertise to understand and navigate the interdependencies between a fast-growing international IT Hub and a complex enterprise organization, ensuring sustainable and mutually beneficial outcomes
• Knowledge of organizational change management principles and their practical application in transformation initiatives
• Familiarity with agile delivery setups and collaboration tools (e.g. Jira, Azure DevOps, MS Teams)

Soft Skills

• Structured, analytical and execution-oriented working style
• Strong communication (both management and tech level) and stakeholder coordination skills; English is mandatory, German and/or Portuguese are a plus
• Resilience and calmness i