Account Manager

Há 3 horas

Lisbon, Lisbon, Portugal Payments Lab Tempo integral

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pstrongPayments Lab /strong is a payments consultancy that supports online businesses with tailored payment solutions. We provide end-to-end support with merchant account setup, optimisation of transaction approval rates, chargeback management, regulatory compliance, and the implementation of product logic in the product. /p pWe are building a global payment processing platform specialising in high-volume merchant accounts and acquiring solutions across the US, Europe, MENA, APAC, and LATAM. Our expertise extends to complex verticals such as iGaming, crypto, adult, CBD, eCommerce, and dating, helping merchants access reliable and scalable payment infrastructure worldwide. /p pstrongResponsibilities /strong /pulliManage the full lifecycle of merchant onboarding
- from application submission and document preparation to account approval and go-live. /liliAct as the primary point of contact for merchants, providers, and internal teams, ensuring clear communication and timely updates. /liliOversee KYC/AML documentation and compliance processes, ensuring accuracy and adherence to regulatory requirements. /liliCoordinate payment integrations: manage provider credentials, liaise with tech teams, and ensure successful launches of payment solutions. /liliMaintain up-to-date records in CRM and project management tools, providing regular reporting on client status and progress. /liliBuild long-term relationships with merchants, ensuring high client satisfaction and acting as their trusted payments advisor. /liliCollaborate with risk, compliance, and technical teams to improve processes and resolve escalations. /li /ul pstrongRequirements Qualifications /strong /pulliMinimum 2 years of experience as an Account Manager or in a similar client-facing role in payments, fintech. /liliKnowledge of KYC and compliance procedures is essential. /liliStrong analytical skills with the ability to interpret data and provide insights. /liliHighly organised, with the ability to manage multiple priorities while maintaining excellent client service. /liliAbility to understand client business models, oversee website-related aspects. /liliUpper-intermediate English (B2+) for daily partners and clients communication. /liliExperience with payment providers, acquiring banks, or merchant account operations preferred. /liliExperience in incident handling is a plus, but not mandatory. /liliKnowledge of Ukrainian or Russian would be a plus. /li /ul pstrongBenefits /strong /pulliHybrid schedule, based in Lisbon (office / remote). /liliCompetitive salary in USD. /liliFlexible work schedule. /lili24 annual leave days and 10 paid sick leave days. /liliNo micromanagement
- we trust you to deliver results. /liliProfessional development support and education coverage. /li /ul

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