Customer Service Representative

Há 9 horas


Lisbon, Portugal The lemon Consulting Tempo inteiro

Position: Customer Service Representative Location: Braga, Portugal Work model: Remote Employment type: fixed term (6 months) with possibility of extension / permanent contract Remuneration: Base salary DUTIES AND RESPONSIBILITIES: Handle inquiries and requests across various communication channels, ensuring accurate and timely updates in internal systems.Foster positive relationships by delivering prompt and courteous support.Support customer satisfaction and long-term engagement by ensuring effective resolution of issues.Maintain a professional and empathetic approach in all customer interactions.Work collaboratively with colleagues and leadership to achieve team objectives.Share insights on recurring challenges and suggest opportunities for process or service improvements. REQUIREMENTS: Native / fluent in Danish (C2) both verbal and written. Fluent in English (minimum B2 level)Previous experience in customer service would be advantagous Strong verbal and written communication skills across various platforms (phone, email, chat, social media).Basic understanding of customer service principles and the ability to follow standard procedures.Ability to handle technical inquiries and troubleshoot common issues with guidance.Ability to quickly learn new softwares and technologiesEffective problem-solving skills and the ability to work collaboratively in a team-oriented environment.Organized, detail-oriented, and able to manage multiple tasks simultaneously.Willingness to learn and adapt in a fast-paced or evolving support environment. OFFER: Working schedule: Monday to Friday 8AM-5PMOpportunity to work with a leading global travel & tourism brandCompetitive salary with performance-based incentivesProfessional growth opportunities within the BPO industryCollaborative and supportive work environmentAccess to exclusive travel perks and discountsAnd many more



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