Customer Care Associate

2 meses atrás


Lisbon, Portugal Blu Selection Tempo inteiro

Passionate about Customer Care and looking for a new challenge in vibrant Lisbon? Be responsible for the needs of the customers and find the best solution to make them happy again. Our client is looking for a Customer Service Specialist for the retail sector specialising in luxury products. This is a leading sleep company selling high quality mattresses and bedding.

Your responsibilities and impact as a Customer Service Agent will be:

Your mission is to support clients’ activities by offering world-class service to their customers. You will work on projects of top prestigious and worldwide brands.

  • Answer incoming queries from customers

  • Identify issues and provide solutions

  • Ensure high level of customer satisfaction

  • Record data in the CRM system

  • Ad-hoc support

  • Be a team player and participate in the success of the team and project

Skills, qualifications, and interests you need to succeed in this role:

  • You have a native level of Hebrew and a good level of English

  • You have EU citizenship or hold a valid work permit for Portugal

  • You are motivated, reliable and committed in your work

  • Customer service and quality is part of you

  • You have a drive for excellence and professionalism

  • You have excellent communication skills

  • You are a real team player and willing to work with many other nationalities

What’s in it for you?

  • Type of contract: a long term fixed term contract, renewable every year

  • Working hours: 40h/week (8h/day) from Sunday to Thursday, from 10:00 am to 19:00 pm

  • Salary conditions* – 2 options:

  •  
    • Including free accommodation (shared flat, all bills included): 1400€ gross/month

    • Excluding accommodation: 1700€ gross/month

  • Private health insurance after 6 months of contract (additionally to standard insurance)

  • Compensation during training period if successful (from 1 to 4 weeks): 50% of your hourly wages (lower taxes)

  • Relocation support for international candidates:

  •  
    • Reimbursement of your initial flight expenses after 9 months

    • Airport pick up

    • Help in paperwork, opening bank account, etc. upon your arrival.

  • A company which fully supports you and wants to make your experience great

  • Free Portuguese lessons, cooking classes, sport activities and social events organized by the company

  • A dynamic, open minded and multicultural environment, including 82 different nationalities

  • A great place to work in a brand new building, you will work in the best facilities for a fun and comfortable environment

  • A company working with top-notch worldwide brands, from various industries from Fashion, Online Marketing, Technologies, Food, etc.

  • Real career opportunities: opportunity to enter a development program within 6 months to get access to other opportunities within the company: from a different projects to QA, Team Lead or Supervisor roles


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