Production Support Engineer
2 semanas atrás
About KLx KLx is the Portuguese subsidiary of Crédit Agricole S.A., a large international banking group that provides IT Skills & Software Development services to the IT organizations within the group's business lines. Our mission is to assist with the IT transformation & activities of a worldwide bank capitalizing on all the skills from our international campus in Lisbon. About Responsibilities At KLx, you’ll join our IT Operations Services unit supporting part of the infrastructure perimeter for our partner, Crédit Agricole Group Infrastructure Platform (CA-GIP). Working in a cluster model, the team collaborates closely with KLx’ s software development squads to ensure smooth integration and operational readiness. We are looking for a Senior IT Production Support Engineer to join our Mainframe systems (Z/OS ) team. In this role, you’ll ensure the operational stability and performance of our mainframe environments, working closely with internal teams and external partners across the Crédit Agricole Group. Your main responsibilities will be: Operational Support & Supervision Provide Level 2 support for Z/OS systems and batch applications Define, schedule, and execute batch jobs using TWS and Control-M Monitor real-time job execution and respond to incidents (abends, SLA breaches, dependency issues) Daily Operations Launch and control production jobs (Z/OS and Control-M) Perform incident recovery and job restarts Manage system resources (disk space, JES queues, GDG, datasets) Oversee and troubleshoot file transfers Continuous Improvement & Support Provide technical support to application teams Optimize batch chains and reduce processing times Participate in production deployments and change management Handle scheduled and ad-hoc interventions outside business hours (HNO) Documentation & Reporting Draft and maintain operational procedures and runbooks Produce reports on job performance and system availability Collaboration & Integration Work closely with other Crédit Agricole entities Coordinate with external partners and software vendors on data exchange flows Act as a point of contact for the KLx team, ensuring smooth communication and issue escalation Who You Are Strong expertise in Z/OS system monitoring and batch processing Proficiency in JCL, ISPF, SDSF, and TSO Familiarity with CICS, DB2, IMS, and VSAM Experience with Control-M, TWS, and CFT/Connect Express Basic knowledge of DB2 (SQL, display commands, log analysis) Comfortable with Linux/Windows terminal commands and scripting Exposure to ITSM tools (ServiceNow) and monitoring platforms (Dynatrace) Understanding of ITIL v4 and Agile methodologies Experience with E-GEN or similar automation tools Rigor, team spirit and strong communication skills Proactive mindset and ability to escalate issues effectively Strong reporting capabilities Fluent in English, French is a good plus What We Offer: Competitive Salary + Bonus + Flex Benefits + Health Insurance; Hybrid working model, allowing you to combine onsite and offsite work; Open Space with a lovely location next to Tejo, 5 minutes’ walk from Metro and Train Station, 15 minutes’ drive from Humberto Delgado’s airport; Canteen facilities (Breakfast + Lunch); Parking upon request (option to charge electrical cars); Free coffee, hot chocolate and fruits; Training (Hard and Soft Skills); International environment with more than 15 nationalities; A people oriented and friendly working environment.
-
Application Production Support Engineer
Há 6 dias
Setúbal Municipality, Portugal Inetum Tempo inteiroApplication Production Support Engineer We are looking for an Application Production Support Engineer to join our Inetum Team and be part of a work culture focused on innovation! Location: Lisbon Main Tasks: Monitor and maintain critical business applications to ensure high availability, stability, and performance. Participate in incident management...
-
Application Production Support
2 semanas atrás
Setúbal, Portugal Hexa Consulting Tempo inteiroWe are looking for a detail-oriented and technically skilled Application Production Support Engineer to join our IT Production team. This professional will be responsible for supporting and maintaining critical business applications, ensuring their stability, availability, and performance in a complex production environment. The role requires strong...
-
Application Production Support
2 semanas atrás
Setúbal Municipality, Portugal Inetum Tempo inteiroCompany Description Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with...
-
Technician Production Support
2 semanas atrás
Setúbal Municipality, Portugal PrimeIT Tempo inteiroWould you like to join a rapidly expanding company? What if we told you that, in just 18 years, PrimeIT has grown to 2,360 employees? Imagine being part of this story. Discover the 10 benefits of being a Primer ( watch?v=NQ0s0kLzZ0w) and see why we are much more than just a technology company. We are looking for a Technician Production Support Technical...
-
Technician Production Support
2 semanas atrás
Setúbal Municipality, Portugal Decskill Tempo inteiroDecskill was founded in 2014 as an IT Consulting Company and their main mission is to delivery value through the knowledge. We enable companies to meet the chalenges of digital world by providing our clients with business models that ensure technological capacity, flexibility and agility. We are more than 500 consultants with offices in Lisbon, Porto and...
-
Application Production
2 semanas atrás
Setúbal Municipality, Portugal Decskill Tempo inteiroDecskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in...
-
Senior Production Project Manager
2 semanas atrás
Setúbal Municipality, Portugal act digital Tempo inteiroWe are looking for a Production Project Manager to join an international team responsible for coordinating the implementation of infrastructure and application projects in production environments. The ideal candidate is a technically skilled project manager with strong experience in managing infrastructure and cloud initiatives, coordinating cross-functional...
-
Senior Application Support Specialist
2 semanas atrás
Setúbal Municipality, Portugal Hexa Consulting Tempo inteiroWe are looking for a detail-oriented and technically skilled Application Production Support Engineer to join our IT Production team. This professional will be responsible for supporting and maintaining critical business applications, ensuring their stability, availability, and performance in a complex production environment. The role requires strong...
-
Application Support Engineer
2 semanas atrás
Setúbal Municipality, Portugal PrimeIT Tempo inteiroDid you know that the average reading time for a job advertisement is only 30 seconds? Let's use them well: 18 years of experience. 2,360 employees. 20 offices and 2 Talent Hubs. 10 internal programmes designed with you in mind. We are looking for a Application Production Support! Location: Lisbon | Porto Level of Experience: Mid (3 to 6 years) Salary...
-
Application Support Engineer
2 semanas atrás
Setúbal Municipality, Portugal Syone Tempo inteiroWe are looking for an Application Support Engineer to handle Tier 2/3 support for the ESG platform, support observability POCs (Grafana stack on OpenShift), and collaborate with the ITSM monitoring team. What you would do: Provide Tier 2/3 support for the ESG application, including troubleshooting and deployments across environments (CER, QLY, PRD); Automate...
