Native-Level Dutch Speaker | Customer Support | Remote in Lisbon
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About The Role
Join an international customer support team in Lisbon, supporting one of the Netherlands' leading e-commerce platforms. You will help customers with a friendly, competent service experience via phone and e-mail, and play a key role in making every customer interaction smooth.
About The Role
Join an international customer support team in Lisbon, supporting one of the Netherlands' leading e-commerce platforms. You will help customers with a friendly, competent service experience via phone and e-mail, and play a key role in making every customer interaction smooth.
Your Responsibilities
- Listen to customers' questions and concerns, and provide answers and solutions
- Troubleshoot issues related to orders, deliveries, payments and returns
- Act as point of contact for external sellers
- Provide information about digital products
- Escalate and reroute issues to other departments
Requirements
- Fluent Dutch and good English (written and spoken)
- Customer service or communication skills, and a genuine customer-first attitude
- Comfortable working in a rotational shift pattern
- Willingness to relocate to Lisbon, Portugal
Working Conditions
- 40 hours per week (8 hours/day plus a one-hour lunch break), rotational shifts, Monday to Sunday between 07:00 and 23:00
- Uncertain-term employment contract (expected duration of 12 months), permanent employment after 2 years
- 22 days of annual holiday under Portuguese law, plus Portuguese public holidays
- Health insurance from day one of the employment contract
- Modern office in Lisbon (Parque das Nações), easily reachable by metro, bus and train
Training
- 6 working days of paid training (8 hours/day): product training, software training, customer management training, and on-the-job practice
Compensation
- Total gross package of approx. €1,310–€1,435/month depending on the accommodation option
- Potential productivity bonus based on performance and/or attendance
Relocation Details
- Flight tickets booked directly for you
- Airport pick-up
- Private bedroom in a shared apartment, utilities included
- Language courses
- Yearly complimentary flight ticket to your home country
- Admin support for obtaining NIF and NISS if relocating from abroad
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