Senior Business Travel Consultant
3 semanas atrás
Faro
Faro, Faro District, Portugal
David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit a Senior Business Travel Consultant to join their team in Portugal.
Position: Senior Business Travel Consultant
Location: remote, Portugal or hybrid, Lisbon (candidate's discretion)
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
- Provide quality support to customers through various channels, including chat, calls, and emails.
- Keep up-to-date with relevant information on service providers, destinations, and systems.
- Assess customer needs, urgency, and preferences quickly and effectively.
- Handle bookings for accommodations, transportation, and travel services accurately.
- Assist customers with service options on the platform or app.
- Respond in a timely manner, adhering to service level agreements (SLAs).
- Ensure compliance with company and customer policies, maintaining global standards.
- Provide feedback to stakeholders on progress towards goals and key processes.
- Participate in team discussions regarding products, service providers, and industry trends.
- Stay informed about industry best practices and trends.
- Maintain regular attendance, complete required training, and meet performance expectations.
REQUIREMENTS:
- Native/fluent in English (C1), both oral and written.
- 5+ years in a travel consultant role, with expertise in bookings for air, rail, and accommodations.
- 3+ years of experience using GDS (Sabre, Amadeus, or Galileo) – both required.
- Additional language skills in French, German, Spanish, or Italian are an advantage.
- Experience in contact center or customer-facing roles.
- Proficient in using tools such as Gmail, Zendesk, Slack, and Salesforce.
- Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM.
- Strong multitasking abilities, quick problem-solving skills, and the ability to work independently to resolve issues.
- Empathetic, professional, with excellent verbal and written communication skills.
BENEFITS:
- Excellent remuneration package based on experience, skills and performance.
- Be part of a dynamic and creative team with a positive and friendly atmosphere.
- Guidance and tools to reach your full potential.
- Generous medical plans, dental, and vision benefits with premiums.
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