Customer Service Delight for Social Media

2 semanas atrás

Lisboa, Lisboa, Portugal World Talent Selection Tempo inteiro

World Talent Selection is an International Recruitment company based in Portugal. We specialize in recruiting Talent in the areas of Customer Service, Tourism and Secretariat in several markets.

We Talent Spirit

You are a Polish speaker and a Social Media addict? We are recruiting Customer Delight for Social Media - Polish speaking to Lisbon in Portugal.

  • Provide support to small and medium-sized businesses (SMBs) to help them grow across multiple channels - chat, email, and phone;
  • Support and expand the self-serve advertising base for SMB clients in the online and digital advertising domain;
  • Provide pre and post-sales support for all self-service products;
  • Provide product and tool support to enhance clients' experience;
  • Identify trends and solve problems facing multiple SMB clients;
  • Resolve customer issues in a timely manner, pro-actively communicate to clients on progress, and identify areas where clients can improve usage of our solutions;
  • Provide vital product insights and feedback from customers to engineering.

What you need to know to have a chance of getting this job:

  • Fluent in Polish (C2) & good English (C1);
  • Great communication skills;
  • Aptitude for problem-solving;
  • High school diploma or equivalent (mandatory);
  • Valid work permit in Portugal.

You will benefit:

  • Work in an office in sunny Lisbon;
  • Work schedule: Monday to Sunday between 7am to 12am // 8h per day with 2 days off per week // Rotating shift & Days off;
  • Private Healthcare & Dental care from contract signature;
  • Stable work and career progression;
  • Great activities.

And for candidates abroad:

  • Airport Pick-up;
  • Flight refund after 9 months in the company;
  • Accommodation in a room in a flat shared with other employees.
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