Counter Manager Portugal
Há 7 dias
COUNTER MANAGER
MISSION
The Counter Manager's mission is to oversee and direct the team in order to achieve the qualitative and quantitative objectives set by the brand. He/she is the representative of the brand's values, sales targets, and the level of service given to customers.
ORGANISATIONAL STRUCTURE / DEPENDENCYCounter Manager
Job ResponsibilitiesMAIN DUTIES
- Ensuring the achievement of qualitative and quantitative objectives.
- Follow-up of the sales targets of the stand.
- Monitoring of KPIs and individual team targets.
- Guarantee the achievement of the point of sales' action plan.
- Ensure the highest level of customer service and customer loyalty.
- Suggest, promote, and implement action/improvement plans for the point of sales.
- Establish corrective and follow-up action plans.
- Ensure the brand's image and service guidelines are met.
- Participate in the recruitment of promoters, replacements (summer, Christmas, or holiday temporary consultants) or new positions.
- Coordinate schedules and planning to ensure the success of promotions.
SKILLS
Ability to work and meet KPIs. Proactivity and continuous improvement attitude. Results oriented. Excellent customer service skills. Leadership.
PROFILE NEEDEDMAIN STUDIES
Bachelor's degree or professional higher education.
LANGUAGESAdvanced English; Spanish highly valued.
IT TOOLSMicrosoft Office (Excel, PowerPoint). Outlook. EDI.
EXPERIENCE5 years of previous professional experience in retail or service industry, ideally in the luxury, beauty, or fashion environment.
Additional InformationLVMH Beauty Iberia believes in every person's unique talent and celebrates all singularities. Therefore, we foster diversity and inclusion from our recruitment process and are committed to promote equal opportunities to create an integrative working environment.
As part of this commitment, LVMH Beauty Iberia values candidates who hold a certificate of disability equal to or greater than 33%.
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