Spanish Speaker Customer service
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About the job Spanish Speaker Customer service
About the Role
We are looking for a Customer Service Representative (Spanish speaker) to support one of our clients.
Key Responsibilities
- Handle inbound calls, emails, and chat from Spanish-speaking customers regarding reservations, changes, cancellations, and other inquiries.
Provide accurate information on flights, policies, and procedures.
Resolve customer issues in a professional and empathetic manner.
Escalate complex cases to the appropriate departments when needed.
Maintain high-quality service standards to ensure customer satisfaction.
Work effectively in a fast-paced, multicultural environment.
Requirements
- Languages: Spanish (C1 or higher, mandatory) and English (B2 or higher).
- Experience: Minimum 6 months of experience in a Contact Centre environment (mandatory).
Strong communication and interpersonal skills.
Problem-solving mindset with attention to detail.
Flexibility to work on a rotational schedule, including weekends and holidays.
Availability to work on-site in Lisbon.
Work Schedule:
Monday to Sunday, 08:00 -21:00
2 rotating days off per week
What We Offer
Competitive salary and benefits package.
Dynamic and multicultural work environment.
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