Sr. Solutions Consultant I

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.

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Role Overview:

PagerDuty is the leading digital operations management platform for businesses. Our SaaS solution empowers over 15,000 customers worldwide to improve operational reliability, agility, and visibility across their organizations. With PagerDuty, teams can quickly identify and resolve issues before they impact public sector customers, enabling them to deliver exceptional digital experiences.

We are seeking a technical and customer-focused Senior Solutions Consultant to join our team. The candidate will be responsible for understanding customer business requirements and technical needs and will design and present demonstrations that highlight the strengths of PagerDuty's products. They will also provide technical guidance, best practices, and support throughout the pre-sales and implementation process to ensure customer success.

As a Solutions Consultant at PagerDuty, you will sit at the nexus between pre-sales, sales, and customer success. Whether it is helping understand the customer environments and potential technical landmines or supporting one of our over 750+ native integrations, you are fundamental to helping customers realize and optimize the value of PagerDuty's Operations Cloud.

You demonstrate a knowledge of Observability, DevOps, Automation, and IT Service Management Tools. You own the technical discovery process and are capable of handling questions in an RFP, RFI, and security questionnaires.

You are an extraordinary partner – to sales, to product, to your customers. You play the part of consultant, technical salesperson, and product specialist with a committed dedication to exceptional customer service. You build strong, significant, and compassionate relationships with internal and external partners, no matter their level.

You are an excellent and compelling communicator. You can break down complex technical concepts and explain them clearly to customers with both business and technical backgrounds, from a DevOps engineer to a C Level Executive. You can articulate the business value of our solution.

You have experience selling in the SaaS world and can articulate the business value of our solution. You are self-driven and can work both independently and with a cross-functional team. You come up to speed quickly, love to learn, have a strong working style, and impeccable attention to detail.

How You Impact Our Vision: Key Responsibilities

• You are a consultant, technical salesperson, and product specialist, with a committed dedication to exceptional customer experience.
• You will design and present demonstrations and run Proof of Values (PoV's) that highlight the strengths and competitive differentiation of PagerDuty's platform.
• You build strong, significant, and compassionate relationships with internal and external partners, no matter their level.
• Assist the technical discovery process and are capable of handling technical questions about the product.
• Help customers design integrations to provide a seamless implementation with their current technology stack.
• Break down complex technical concepts and explain them clearly to partners with both business and technical backgrounds, from a DevOps engineer to a C Level Executive.
• Deliver product and technical briefings / presentations to potential clients.
• Maintain accurate and up-to-date notes and feedback in CRM tools regarding customer input, and current technical state of opportunities for both wins and losses.
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.

This Role Requires:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• 6+ years of pre-sales experience, preferably selling SaaS solutions.
• Strong communication skills to build and manage relationships with new and existing clients, with a focus on growth.
• An extraordinary partner to sales/product teams and to our customers.
• Project management skills and account management experience. You come up to speed quickly, love to learn, have good problem-solving and analytical skills, have a strong working style, and impeccable attention to detail.
• The ability to travel to customer sites as necessary (travel expectation roughly 30%).

Preferred Requirements:

• A strong understanding of the SaaS world and Cloud technologies.
• Experience of Incident Management, Observability, DevOps, Automation, and Operations Management and/or IT Service Management Tools.
• You know and understand our space (or you're already a fan of our product).
• You have experience in enterprise and/or commercial sales.
• Spanish speaker.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Lisbon office 1 day per week, so you can thrive in your new role and fully embrace being a Dutonian

Apply anyway We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you're new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.

How we work

Our values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products, and foster an inclusive and empathetic work culture.

• Champion the Customer | Put users first to design great products and experiences.
• Run Together | Build strong teams that amplify our impact on users.
• Take the Lead | Disrupt and invent to be the first choice for users.
• Ack + Own | Take ownership and action to deliver more efficiently to users.
• Bring Your Self | Bring your best self to build empathy and trust with users.

What we offer

One way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Comprehensive benefits package from day one.
• Generous paid vacation time.
• Paid holidays and sick leave.
• Dutonian Wellness Days - scheduled company-wide paid days off in addition to PTO.
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Paid parental leave - up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Hibernation Duty - an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much-needed break to truly disconnect and recharge.
• Paid volunteer time off - 20 hours per year.
• Mental wellness programs.

*Eligibility may vary by role, region, and tenure.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom, and more.

Led by CEO Jennifer Tejada, PagerDuty's Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top-rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.