Lisbon - Onsite Dutch Speaking Customer Advisor

3 semanas atrás

Lisboa, Lisboa, Portugal GrabJobs Tempo inteiro

Social network you want to login/join with:

Lisbon - Onsite Dutch Speaking Customer Advisor, LisboaClient:

Cbt

Location:

Lisboa, Portugal

Job Category:

Other

Salary:

Competitive salary, career development opportunities, and more.

EU work permit required:

Yes

Job Views:

13

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Job Description: Dutch-Speaking Customer Service Advisor (On-Site - Lisbon)

Position: Dutch-Speaking Customer Service Advisor
Location: On-Site, Lisbon, Portugal
Industry: Web Services
Language Requirements: Fluent Dutch + B2 English
Prior Experience: Preferred but not required

Job Overview:
We are seeking a Dutch-Speaking Customer Service Advisor to join our team on-site in Lisbon. This role involves providing excellent customer support to Dutch-speaking clients. Previous experience in customer service is a plus but not mandatory as full training will be provided. You will be responsible for resolving inquiries, assisting with web services, and delivering exceptional customer service to ensure a positive customer experience.

Key Responsibilities:

  • Customer Support: Deliver high-quality customer service to Dutch-speaking clients via phone, email, and live chat.
  • Issue Resolution: Handle customer inquiries and resolve any issues efficiently to ensure customer satisfaction.
  • Product Knowledge: Stay updated on company products and services to provide accurate information and troubleshooting support.
  • Order Management: Assist customers with placing, updating, and tracking orders.
  • Technical Assistance: Provide basic technical support to help customers use digital services (training provided).
  • Collaboration: Work closely with teams across the company to resolve issues and improve the overall customer experience.
  • Customer Feedback: Gather and share feedback to help improve the company's services and products.

Work Schedule:

  • Monday to Friday: 07:30 AM to 08:00 PM (Rotational shifts)

Relocation:

  • Lisbon Only:
    • Airfare Reimbursement: After 6 months of employment, reimbursement of airfare up to 400€ in economy class.
    • Accommodation:
      • Room in Shared Apartment for up to 12 months, with rent of 280€ including all utility bills (deducted directly from the payslip).
    • Note: The accommodation benefit is for those relocating from outside of Portugal.

Salary Conditions:

  • Meal Allowance: 7.23€ per working day.
  • Transport Allowance: 20€ per month.
  • Health Insurance:
    • Provided from Day 1 (employee needs to pay a monthly amount).
    • Free health insurance after 6 months of employment.

Documents Accepted:

  • EU ID
  • Residence Card

Additional Benefits:

  • Career Development: Opportunities for growth and advancement within the company.

How to Apply:
If you are fluent in Dutch and English and are ready to join a vibrant team in Lisbon, apply now Please submit your resume and cover letter outlining your experience and why you would be a great fit for this role.

#J-18808-Ljbffr

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