B2B Customer Support for Online Video Streaming platform
3 semanas atrás
Embrace the future
Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.
You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.
Your responsibilities include:
- Handling Creators' requests about support to their channel via e-mail and chat (phone being a possibility in the future).
- Dealing with Creators that generate revenue to our client's platform and that receive revenue from the platform, identifying their problems, and assisting them so that those problems are fixed as soon as possible.
Good customer support skills and experience are of utmost importance to be successful.
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