Director, Global Human Resources

Director, Global Human Resources

MANAGER: SVP, People & Culture

DIRECT REPORT: HR Manager India, Learning & HR Business Partner, HR Business Partner

Position Charter:

At Percona, people are everything. The Director of Global HR plays a pivotal role in ensuring the seamless and efficient operation of our core human resources functions across a globally distributed workforce. From onboarding to offboarding – and every stage in between – this role serves as a trusted advisor to staff, contractors, and managers at every level through Percona.

Reporting to the SVP of People & Culture and collaborating closely with Talent Acquisition and Learning & Development, the Director of Global HR must be a strategic partner who is globally minded, proactive, adaptable, and solutions-oriented. Success in this role requires anticipating the evolving needs of a dynamic, globally distributed organization while developing and refining programs that drive efficiency, engagement, and compliance.

With a business partner mindset, the ideal candidate is self-motivated, diligent, and approachable—someone who thrives in ambiguity, embraces complexity, and ensures that HR remains a seamless, empowering experience for staff around the world.

What You Will Do:

1. Establish and maintain trusted relationships throughout the organization in support of the business and the people experience - be a senior-level business partner whom others can depend on for timely, accurate, proactive, and impactful action and consultation – and manage a small team with the same ideals.
2. Serve as a trusted advisor to director-level leaders and above, demonstrating active listening, critical thinking, and a keen ability to distill complex issues into clear, synthesized insights.
3. Expertly navigate the complexities of HR decision-making, balancing the diverse needs, motivations, and agendas of multiple stakeholders – apply sound judgment, reason, and logic to resolve ambiguous situations while maintaining empathy and objectivity.
4. Provide thoughtful, well-balanced recommendations that foster collaboration and drive effective decision-making to the SVP of People & Culture and other leaders throughout the organization.
5. Anticipate the needs of organization by recommending and developing impactful HR programs that lead to a higher level of engagement, productivity, and personal and professional growth.
6. Project manage, refine, and be a senior HR leader for a variety of HR programs that positively impact the journey of our staff from onboarding to off-boarding and everything in between.
7. Navigate the complexities of global compliance with confidence, bringing a strong point of view informed by hands-on experience as a global HR generalist.
8. Oversee and coordinate daily operations of the core HR functions - benefits, policies, fielding staff relations, data management, comp/bonus guidance and changes, and staff communications.
9. Develop a 'way to work' that identifies areas of improvement that supports a growing and scaling business including discovering those things we shouldn't be doing, partnering with other groups, and constantly finding a better more efficient way.
10. Be an active participant with the People & Culture leadership to create progressive and differentiated HR initiatives that support an integrated approach to talent management.
11. Effectively manage benefits administration in various countries from broker management to staff support including renewal project management, open enrollment, participant inquiry response, tracking, education, and participant administration.
12. Facilitate 401(k) investment committee and manage provider.
13. Develop and manage wellness programs - physical, emotional, and financial.
14. Drive the performance management program and ensure integration with compensation and learning & development initiatives.
15. Ensure HR systems effectively support the business including HRIS, payroll integration, benefits enrollment, leave management, and onboarding tools.
16. Own the HRIS workflows for all staff changes and create reports to support decision making and create insights.
17. Monitor changes in compliance and make proactive recommendations to the SVP of People & Culture to maintain internal policies and adjust internal practices while managing risk including global sensibilities.
18. As an HR expert, partner with internal constituents at all levels with an agile, curiosity, and development mindset to guide and facilitate staff relations leveraging a coaching skillset while also identifying gap patterns within leadership.
19. Partner with Talent Acquisition to support effective transition of people from candidate to staff.
20. Oversee and coordinate staff offboarding, continuing to respect all Perconians and to evaluate and mitigate any risk.
21. Monitor various people analytics dimensions to understand the staff lifecycle and staff engagement and proactively make recommendations using data as a backdrop.
22. Be an active participant of the HR communication strategy by suggesting proactive communication and effectively responding to current events.
23. Identify and suggest learning & development opportunities to elevate the people experience.
24. Embody and champion our culture and values to enhance the reputation that Percona is an amazing place to work.
25. Manage a small staff to coach, guide, and develop while balancing empowerment and accountability.
26. During emergent issues that arise globally, work closely with the SVP of People & Culture to strategize, develop, and implement an effective response plan.

Your Experience:

1. Minimum BS/BA in business administration or related field.
2. Experience working for a globally distributed company with a large population in the United States.
3. Total HR experience of 8-12 years with at least 5 years in an HR management role and a couple years in a global capacity.
4. Proven HR systems experience.
5. Deep understanding of US employment compliance, with the ability to navigate and adapt to diverse non-US employment standards; comfortable managing global employment considerations at a high level.
6. Exceptional communication skills, both written and verbal.
7. Self-starter, highly organized, proactive, detail oriented, and capable of managing multiple simultaneous projects.
8. Exceptional leadership skills and effective cross-functional communicator.

What Will Make You Stand Out:

1. SPHR, SHRM-SCP certified.
2. Experience with remote workforces.
3. Experience supporting employees in Canada, India, and various countries in Europe.
4. Experience working with a set of staff that is a blend of employees and contractors.

Personal attributes:

1. Global sensibilities.
2. Pride and ownership of meeting expectations.
3. Analytical.
4. Creative.
5. Adaptable, resourceful, able to work within ambiguity.
6. Creative and curious - find a better way.
7. Strong interpersonal skills - diplomatic, tactful, excitable but balanced.
8. Highly organized, dependable, and reliable.

Why Percona?

At Percona, we believe an open world is a better world. Our mission is to enable everyone to innovate freely, by providing the best open source database software, support, and services. We make databases and applications run better through a unique combination of expertise and open source software built with the community for you. Our technical teams are experts in MySQL, MongoDB, PostgreSQL, and MariaDB.

Percona is proud to be a remote-only and globally dispersed workforce – we have colleagues in more than 50 countries We offer a collaborative, highly-engaged culture where your ideas are welcome and your voice is heard.

Our staff receives generous benefits including flexible work hours and various paid time off programs, all your equipment for your remote office, funds for career development (external training, certifications, conferences), ongoing connectivity allowances, and the opportunity to participate in our equity incentive plan. We also have benefits that support a healthy work/life balance such as The Percona Adventure Team, Work-from-Anywhere, FlowDays, FryDays, and overall flexibility. We also support being socially responsible through our PAVE volunteering program and Women Transforming Technology.

If you love the idea of working with a high-growth tech company that is one of the best in the business and known globally as a leader in the open-source database space, let's talk

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