Senior Real Time Analyst for a leading manufacturer of drones
2 semanas atrás
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Senior Real Time Analyst for a leading manufacturer of drones - Lisbon, PortugalClient: Foundever
Location: Lisbon, Portugal
Job Category: Other
EU work permit required: Yes
Job Reference: 49ff90de8176
Job Views: 23
Posted: 23.01.2025
Expiry Date: 09.03.2025
Job Description:Req ID#: 381018
We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, ensuring the correct number of agents are available to answer an accurately forecasted volume of incoming calls at the desired service level for our clients.
As a Real-Time Analyst, your daily responsibilities will include:
- Monitoring site to ensure optimal staffing levels
- Adjusting intraday forecasts to determine required staffing levels
- Keying daily exception requests, updating schedules, and responding to escalated issues
- Creating strategic recommendations to improve productivity while balancing service levels and costs
- Assisting in resolving serious customer complaints and escalated issues
- Facilitating, leading, and participating in business meetings
- Simulating different scenarios and developing contingency plans
- Working with multiple clients to monitor & report performance
- Creating and using standard templates for consistent reporting
- Communicating actively with various groups to share call outs and deviations
To succeed in the role, you will need to have:
- Proficiency in English is mandatory
- Microsoft Excel knowledge (to be tested during the recruitment process - mandatory)
- Ability to communicate KPI data and forecasts to employees at all levels
- Ability to prioritize workload, meet deadlines, and perform multiple tasks with great attention to detail
- Availability to work fully from Santos office in Lisboa (mandatory)
- Work shift from Monday to Friday 8:00 am to 8:00 pm (schedule may be updated)
- 2 years experience in WFM
What we value:
- Strong interpersonal and client service skills
- Excellent communication skills with all levels of the organization
- Strong problem-solving skills
- Experience in multi-skilling or multilingual resourcing
- Ability to develop and motivate a team
Benefits:
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today
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