Real-Time Analyst, Operations- Hybrid

2 semanas atrás

Lisboa, Lisboa, Portugal Buscojobs Portugal Tempo inteiro
About Us

EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include live monitoring, work order management, and field service orchestration, driven by real-time performance analytics. Join our innovative team to contribute to transforming the EV industry through actionable data insights.

Job Overview
We are seeking a proactive and detail-oriented Real-Time Analyst to join our team. The successful candidate will be responsible for monitoring and analyzing real-time operational performance, ensuring compliance with SLAs, and supporting the effective management of our EV service operations. This role involves close collaboration with operations and support teams to ensure optimal service delivery and customer satisfaction.

Key Responsibilities

1. Monitor real-time performance metrics and operational data to ensure compliance with SLAs.
2. Track and analyze data related to service levels, call volumes, response times, and other key performance indicators.
3. Identify and escalate potential issues or incidents impacting service delivery.
4. Coordinate with support teams to resolve incidents promptly and minimize customer impact.
5. Provide real-time updates and reports to management and stakeholders.
6. Communicate effectively with operations teams to ensure awareness of current performance and any immediate actions required.
7. Assist in the development and implementation of real-time strategies to optimize performance and service levels.
8. Support scheduling and workforce management efforts to ensure adequate staffing levels during peak times.
9. Analyze real-time data to identify trends, anomalies, and opportunities for improvement.
10. Generate insights and recommendations based on real-time data analysis to enhance operational efficiency.
11. Collaborate with operations and support teams to develop and implement process improvements.
12. Monitor the impact of implemented changes and adjust strategies as necessary to maintain optimal performance.

Qualifications

1. Minimum of 2 years of experience in real-time analysis, workforce management, or a similar role, preferably within a BPO or EV services environment.
2. Proficiency in real-time monitoring tools and software.
3. Strong analytical skills with experience in data analysis and reporting.
4. Familiarity with data visualization tools like Tableau, Power BI, or similar.
5. Excellent written and verbal communication skills to convey real-time insights and updates effectively.
6. Ability to work collaboratively with cross-functional teams and manage multiple priorities effectively.
7. Strong problem-solving skills with the ability to make quick decisions in a fast-paced environment.
8. Attention to detail and ability to identify and address issues proactively.

Preferred Qualifications

1. Experience with real-time monitoring systems and workforce management tools.
2. Certification in real-time analysis or related disciplines.
3. Understanding of the EV services industry and related operational challenges.

#J-18808-Ljbffr

  • Real-Time Analyst, Operations- Hybrid

    3 semanas atrás

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    .Social network you want to login/join with:Real-Time Analyst, Operations- Hybrid, LisboaClient: Eva GlobalLocation: Lisboa, PortugalJob Category: OtherSalary: -$0-0/yearlyEU work permit required: YesJob Views: 3Posted: 06.03.2025Expiry Date: 20.04.2025Job Description:About UsEVA Global is a premier EV services company specializing in providing first-line...

  • Real-Time Analyst, Operations

    4 semanas atrás

    Lisboa, Lisboa, Portugal Eva Global Tempo inteiro

    About Us EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers.We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs.Our comprehensive service offerings include...

  • Real Time Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    The Real Time Analyst monitors on a daily basis different levels of Contact Center activities and analyses performance data in real time.Main purpose of that action is to identify weak points and suggest more efficient management solutions to supervisors and managers.If you feel like this is up your speed, then this may be the opportunity for youWhat you'll...

  • Real Time Performance Analyst

    Há 2 dias

    Lisboa, Lisboa, Portugal Teleperformance Portugal Tempo inteiro

    About the RoleThe Real Time Performance Analyst plays a pivotal role in monitoring and analyzing various aspects of Contact Center operations on a daily basis. This involves scrutinizing performance data in real-time to identify areas of improvement and propose more efficient management solutions to supervisors and managers.Main objectives include:Generating...

  • Real Time Analyst

    Há 5 dias

    Lisboa, Lisboa, Portugal Navan Tempo inteiro

    Department: Global Operations and Service (GOS)Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing...

  • Real Time Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Navan Inc Tempo inteiro

    .Get started It's free - no credit card neededReal Time Analyst (WFM)Location: Lisbon, PTDepartment: Global Operations and Service (GOS)Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team.In this role, you will collaborate with cross-functional teams and leadership to optimize...

  • Real Time Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Eugenia Talent Tempo inteiro

    About the Job: Real Time Analyst (m/f)Type of Position: Full-time positionKey Languages: Fluent level of EnglishSector: Customer ServiceAbout Our Client:Are you a great planner and always rely on analytic thinking?Would you like to join the team of one of the biggest Mobile Network providers in Europe?Then this opportunity might be perfect for youThe success...

  • Real Time Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Navan Tempo inteiro

    Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing real-time support volumes, making short-term...

  • Real Time Analyst

    Há 6 dias

    Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team.In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing real-time support volumes, making short-term...

  • Real Time Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Navan Inc Tempo inteiro

    Get started It's free - no credit card neededReal Time Analyst (WFM)Location: Lisbon, PTDepartment: Global Operations and Service (GOS)Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize...

  • Real Time Analyst

    3 semanas atrás

    Lisboa, Lisboa, Portugal Navan Tempo inteiro

    Navan is looking for a Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. In this role, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers.You will be responsible for managing real-time support volumes, making short-term...

  • Real-Time Scheduling Expert

    Há 3 dias

    Lisboa, Lisboa, Portugal Navan Inc Tempo inteiro

    Job Overview We are looking for a highly skilled Real-Time Analyst (RTA) to support Workforce Management (WFM) for our 24/7/365 Travel Experience team. As a key member of our team, you will collaborate with cross-functional teams and leadership to optimize productivity and performance across multiple contact centers. Key Responsibilities:Manage real-time...

  • Workforce Analyst, Operations

    Há 3 dias

    Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    About Us EVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers.We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs.Our comprehensive service offerings include...

  • Real-Time Service Coordinator

    Há 6 dias

    Lisboa, Lisboa, Portugal Grabjobs Tempo inteiro

    **Job Summary**We are seeking a Real-Time Service Coordinator to join our team. The successful candidate will be responsible for monitoring and analyzing real-time operational performance, ensuring compliance with SLAs, and supporting the effective management of our EV service operations.**Key Responsibilities**Monitor real-time performance metrics and...

  • Workforce Analyst, Operations

    Há 5 dias

    Lisboa, Lisboa, Portugal EVA Global Tempo inteiro

    About UsEVA Global is a premier EV services company specializing in providing first-line and second-line contact response services for chargepoint operators, hardware manufacturers, and platform providers. We deliver exceptional omni-channel support (voice, chat, email) to end customers, backed by stringent SLAs. Our comprehensive service offerings include...

  • English Real Time Analyst

    1 semana atrás

    Lisboa, Lisboa, Portugal Jobtome-All Tempo inteiro

    Come and work with us.We are looking for a talented and accomplished Real Time Analyst to be responsible for the intraday management of resources, to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls, at the desired service level for our clients.Our client is the leading...

  • Operations Analyst

    2 semanas atrás

    Lisboa, Lisboa, Portugal Condoroo Tempo inteiro

    Descrição da empresaA Condoroo é uma startup de gestão de condomínios com recurso a IA, localizada em Lisboa.A nossa missão é revolucionar a gestão de edifícios na Europa e tornar a vida em condomínio fácil e eficiente através de gestores experientes, automatização de tarefas e o nosso chatbot especializado em condomínios.Descrição da...

  • Intricate Time Analysis Professional

    Há 5 dias

    Lisboa, Lisboa, Portugal Jobtome Tempo inteiro

    At Jobtome, we are seeking a skilled Senior Real Time Analyst to join our dynamic team. As a key member of our workforce management team, you will play a crucial role in monitoring and analyzing intraday operations performance.">\

  • Real-Time Data Analytics Expert

    Há 2 dias

    Lisboa, Lisboa, Portugal Tn Portugal Trabalho remoto Freelance Tempo inteiro

    About the Role: Beyond is seeking a highly skilled Senior Data Engineer to join our team in Europe. As a key member of our team, you will be responsible for designing and implementing data pipelines that can handle large volumes of real-time data. You will work closely with our Machine Learning Engineers and Data Analysts to ensure that our data pipelines...

  • Real Estate Investment Analyst

    4 semanas atrás

    Lisboa, Lisboa, Portugal Worx Tempo inteiro

    The biggest asset in a company are the people.Open job vacanciesWe intend to reinforce our Capital Markets Team, with a Real Estate Investment Analyst.We work in the commercial real estate sector and combine a deep know-how of the national and international real estate investment market, with a high technical and execution capacity to maximize the return of...