Associate Customer Success Manager
Há 7 dias
Associate Customer Success Manager - Spanish Speaker
Associate Customer Success Manager - Spanish SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30372
Job DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills, including learning about Zendesk AI and other innovative tools shaping the future of customer experiences.
Fluent in Spanish and English is essential for this role.
About the Program
The Scaled Customer Success Associate Program is a structured, immersive experience tailored to help you thrive in a customer-facing role while gaining valuable exposure to the tech industry.
Comprehensive Onboarding: Begin with in-depth training on Zendesk tools, including AI capabilities and advanced product features, to build confidence in supporting customers.
Blended Learning Approach: Combine interactive classroom sessions with real-world customer engagements to develop both technical and interpersonal skills.
Hands-On Customer Engagements: Participate in 1:1 customer sessions and 1:many webinars, and support scaled campaigns that help customers succeed.
Technical Skill Development: Learn to navigate Zendesk's platform and become familiar with key features, integrations, and AI-driven solutions that enhance customer experiences.
Mentorship and Support: Work with experienced team members, including dedicated mentors and buddies, to guide your development and provide ongoing support.
Global Collaboration: Join a diverse, global team with members in AMER, EMEA, APAC, and LATAM, and contribute to a shared commitment to improving the customer experience.
What You'll Do
Engage with Customers: Work with a diverse range of customers—from small retail businesses to larger enterprises—to understand their goals and recommend solutions that drive success.
Deliver Value: Provide personalized recommendations, lead product demonstrations, and host webinars to guide customers through their journey.
Collaborate Across Teams: Partner with Sales, Advocacy, Renewals, and Professional Services teams to deliver seamless and impactful customer experiences.
Leverage Data: Use insights from tools like Salesforce, Tableau, and Zendesk's own analytics to identify trends, forecast risks, and bolster recommendations.
Showcase Product Expertise: Develop a deep understanding of Zendesk's platform and its advanced features, enabling you to help customers optimize their use of our tools.
Create Scalable Resources: Develop content like video tutorials, best-practice guides, and email campaigns to support customer success at scale.
Who you are
A degree in Business, Marketing, Technology or a related field.
Experience in Account Management, Sales or similar fields.
Strong written and verbal communication skills in English and Spanish with the ability to explain technical concepts to users of varying expertise.
Self-Motivated: You take initiative and are eager to tackle challenges independently.
Adaptable: You thrive in fast-paced environments and can adjust to changing circumstances.
Problem Solver: You think critically and creatively to develop innovative solutions.
Effective Communicator: You articulate ideas clearly and value collaboration within a team.
Continuous Learner: You are committed to personal and professional growth.
Strong Work Ethic: You deliver high-quality results with reliability and accountability.
Culturally Aligned: You resonate with our values and contribute positively to our workplace culture.
Why Zendesk
At Zendesk, we're committed to creating opportunities for growth, innovation, and meaningful impact. This program is an ideal starting point for anyone eager to step into the fast-paced tech industry, providing you with the tools, experiences, and support to launch a successful career. You'll gain hands-on experience with cutting-edge technologies, work alongside industry experts, and help businesses worldwide achieve their goals.
This role is based in Lisbon, Portugal with a hybrid work schedule requiring 3+ days in the office per week.
Start Your Career Today
Join Zendesk and take the first step into the tech world while building a career that puts customers first. This is your chance to gain valuable experience, learn from a global team, and make an impact from day one.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
#J-18808-Ljbffr-
Associate Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiro.Associate Customer Success Manager - German SpeakerJob DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success.As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills,...
-
Manager, Customer Success
Há 7 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiro.Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...
-
Associate Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Cleverly Lda (Portugal) Tempo inteiroAssociate Customer Success Manager - French SpeakerAssociate Customer Success Manager - French SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30373Job DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success....
-
Manager, Customer Success
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiroManager, Customer Success page is loadedManager, Customer SuccessLocations: Portugal - LisbonTime Type: Full timePosted on: Publié hierJob Requisition ID: R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled...
-
Manager, Customer Success
4 semanas atrás
Lisboa, Lisboa, Portugal Zendesk Tempo inteiroManager, Customer Success page is loadedManager, Customer SuccessApply locations Portugal - Lisbon - Office time type Full time posted on Posted Yesterday job requisition id R30374Job DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance...
-
Associate Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiroAssociate Customer Success Manager - Dutch/Italian/Nordics SpeakerJob DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your...
-
Associate Customer Success Manager
Há 7 dias
Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiroAssociate Customer Success Manager - French SpeakerAssociate Customer Success Manager - French SpeakerApply locations Portugal - Lisbon - Office time type Full time posted on Posted 2 Days Ago job requisition id R30373Job DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success....
-
Customer Success Associate
Há 5 dias
Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiroCleverly LDA, a Portugal-based company, is seeking an enthusiastic individual to join their Global Scaled Customer Success team as a Customer Success Associate. This role offers a unique opportunity for entry-level professionals to build a strong foundation in customer success and develop technical skills.About the JobAs a Customer Success Associate, you...
-
Associate Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiro.Job DescriptionKickstart Your Career at ZendeskThe Scaled Customer Success Associate Program is an entry-level opportunity designed for recent graduates to build a strong foundation in customer success.As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical...
-
Associate Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiro.Job DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success.As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills, including learning about Zendesk AI and other innovative...
-
Associate Customer Success Manager
1 semana atrás
Lisboa, Lisboa, Portugal Zendesk Group Tempo inteiroAssociate Customer Success Manager - German SpeakerJob DescriptionThe Scaled Customer Success Associate Program is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills,...
-
Customer Success Associate
Há 3 dias
Lisboa, Lisboa, Portugal Phiture Tempo inteiroPhiture is a global leader in customer success. We empower businesses to deliver exceptional experiences with our innovative solutions.We are seeking an Associate Customer Success Manager to join our team in Lisbon, Portugal. As part of our Global Scaled Customer Success team, you will help customers unlock the full potential of Zendesk's solutions while...
-
Global Customer Care Associate
Há 2 dias
Lisboa, Lisboa, Portugal Customer Labs Tempo inteiroGlobal Customer Care Associate at Customer LabsWe are seeking a highly skilled Global Customer Care Associate to join our team at Customer Labs. In this role, you will be responsible for handling customer inquiries related to product features, technical issues, and other questions.Your key responsibilities will include:Responding to customer requests via...
-
Manager, Customer Success
4 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers. As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...
-
Manager, Customer Success
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob DescriptionAt Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...
-
Manager, Customer Success
Há 13 horas
Lisboa, Lisboa, Portugal Jobtome Tempo inteiroJob Description At Zendesk, we're dedicated to fostering an environment that nurtures growth, innovation, and meaningful connections with our customers.As we continue to enhance our Global Scaled Customer Success team, we are looking for a passionate Team Manager to lead our entry-level Scaled Customer Success Associates, guiding them as they help customers...
-
Customer Success Associate
Há 6 dias
Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiroThe Customer Success Associate role at Cleverly LDA is an entry-level opportunity to build a strong foundation in customer success. As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical skills.You'll engage with a diverse range of customers—from small...
-
Global Customer Success Associate
Há 6 dias
Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiroCareer Opportunities - Cleverly LDA (Portugal)Sales and Account ManagementOur Sales and Account Management teams are dedicated to helping businesses succeed through exceptional customer experiences. We're committed to fostering long-term relationships with our clients and delivering innovative solutions that meet their evolving needs.As a Global Customer...
-
Lisboa, Lisboa, Portugal CLEVERLY LDA (Portugal) Tempo inteiroThe Cleverly LDA (Portugal) team is looking for a highly skilled Customer Success Associate Program Manager to join their ranks. As part of the Global Scaled Customer Success team, you'll be responsible for helping customers unlock the full potential of Zendesk's solutions while developing your technical skills.This is an entry-level opportunity to build a...
-
Associate Customer Success Manager
3 semanas atrás
Lisboa, Lisboa, Portugal Phiture Tempo inteiroJob DescriptionKickstart Your Career at Zendesk The Scaled Customer Success Associate Program is an entry-level opportunity designed for recent graduates to build a strong foundation in customer success.As part of the Global Scaled Customer Success team, you'll help customers unlock the full potential of Zendesk's solutions while developing your technical...
