Customer Service
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Position: Customer Service (Ads Support)
Language: English
Location: Lisbon, Portugal
Work Model: On-site, Rotational Shift
Eligibility: EU Citizen or Valid Residency in Portugal
The Role:
You will be part of a team helping users successfully manage their advertising experience on our client's platform. You will work closely with colleagues to provide reactive support services through multiple channels, with a strong emphasis on troubleshooting, issue resolution, and delivering an excellent customer experience.
Key Responsibilities:
- Provide support to users by investigating and resolving issues related to advertisements, ad accounts, payments, account access, and platform functionality;
- Assist users with understanding advertising policies, account requirements, and platform guidelines;
- Troubleshoot technical issues affecting ad creation, publication, delivery, billing, or account performance, ensuring timely and accurate resolutions;
- Guide users through platform features and processes, helping them navigate tools and resolve concerns independently when possible;
- Deliver high-quality customer service that exceeds client expectations and consistently meets quality standards;
- Provide clear, accurate, and customer-friendly solutions to a wide range of inquiries via email, chat, and phone support channels;
- Escalate complex issues to specialized teams while ensuring proper case documentation and follow-up;
- Achieve high levels of customer satisfaction through efficient case management and a strong focus on first-contact resolution.
Requirements:
- Fluent in English language
- EU Citizen or Valid Residency in Portugal
- Minimum 6 months of experience in digital marketing campaign, paid ads, etc.
Benefits:
- Paid training
- Competitive salary
- Private health and dental insurance
- Relocation support provided from outside Portugal
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